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Advice needed about 3 internet contract please :-)

Hi,,
I am posting on behalf of a friend. He has a 3 connect broadband contract. He uses a dongle in his computer. It is forever disconnecting and cutting off. He has already had 3 send out a new dongle. So we then thought it was his computer that was the problem but i took my laptop over and it did the same thing with my laptop. He lives right by the second severn bridge in severn beach,, does anybody know if it is because of the area he lives in? Also how easy will it be for him to get out of the 18 month contract he has with 3? Please advise.....

Thankyou x
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