problem phone or net work

plumber_carl

i use my phone for business so missing calls cost me money currently i have a samsung gts3100 on orange,, but my family tell me when thay contact me it will sometimes go to answer phone,, SO believe i may also be missing customers who just call another number,, the phone is 3 moths old,, so im not sure its the phone or the net work,, i changed my previous samsung for this very reason and it seemed better,, whats your thoughts is orange a good net work?? is there better?? or have i picked a bad phone,,, with regards to the phone its all incoming really,, no texting and the cameras nice but don't need it often,, any thoughts

OneADay

You could check what coverage you have with orange http://search.orange.co.uk/ouk/portal/coveragechecker.html
Its only guaranteed at location where you live ... and outside of building (I think not sure).

Do you not have voicemail activated?

plumber_carl

hi oneaday i do have voice mail activated is this affecting it in any way?? im in salford Manchester the signal looks good,, but are any net works better than others??

OneADay

No I mean if you have voicemail, you should be getting people leaving messages if they are keen on your business services.

One thing you should do is leave a proper greeting for missed calls so people hear your voice and why you are not able to answer and that you will call back. Quick and snappy message.

You can try other network providers to see what level of coverage you have.

But I would be tempted to try a different make of mobile. Not a fan of Samsung myself but not had the problem you describe. Still worth trying a nokia or sony phone to see if things improve.

loopy_lass

i think its orange FWIW!! my partner and daughter are on orange with no signal problems until about the last 4 weeks or so when they sound like robots or calls go straight to answer phone or it just doesnt ring.

HTH

loops

plumber_carl

hi loopy thats very like my problem,,, with regard to the phone the only thing i need on one is blue tooth really ,,

loopy_lass

we are near leeds and have "good" coverage, well if he points the phone out the window or stands in the drive with it. he is on a pay monthly contract we complained and they credited a days tariff to his account. But its still no use when he cant use the phone which is a sony ericsson c510 and is only 6 months old. and i dont think voicemail will affect anything TBH, you could try leaving a message saying your having trouble with your phone and to try later or leave a message and you will return.

hope you get it sorted. loops

Orange_Company_Representative

Hi plumber carl,

If you would like assistance with this, please drop me a mail using the address in my profile page. Add your contact details and username from this site and also 'Jonathan Orange Response' in the first line.

Kind regards,

Jonathan
Orange Response Team