Hastings direct car insurance terrible experience

a_rose_by_any_other_name_2

Whistleblowing: The Public Interest Disclosure Act 1998 Hi, all it seems I am not the only one having issues with Hastings Direct then!?

I took out a policy nearly 4 weeks ago now and I have still not revived my policy document and I have now spent over 2 hours on the phone to them trying, unsuccessfully, to talk to someone, anyone for that matter. I have managed to get through once and was then hung up on by a member of their customer service team. I am very tempted to cancel my insurance as their survive has been shocking, is there any legal way I can do this?

I am very frustrated now as I also emailed them a week ago and no response.

a_rose_by_any_other_name_2

By some miracle I have managed to get through and they are trying to charge me £25 to change the first line of my address that they have got wrong!

vaio

december wrote: »

I had an accident before Christmas and it took them until mid April to settle the claim. Other party admitted liability in writing pretty much straight away but Hastings customer service has been appalling, it took them 8 weeks from when they declared the car a write off for them to settle the claim. I've made a complaint and they've not even been able to keep to their own complaints proceedure, says it all really and I'm still £40 for telephone calls and 2 months of policy out of pocket.

I suspect there is a statutory complaints system which, if they don’t follow (or you have exhausted without satisfaction) would enable you to refer the matter to the regulator (http://www.fos.org.uk/)

This service is free to consumers and is funded by the insurance companies via a levy charged if they get a complaint lodged against them. I think it’s £700 per complaint

So, refer a complaint to the FOS and Hastings have to pay £700

december

NEVER IN A MILLION YEARS

Cheers for that vaio, I called them today to remind them that today was their deadline for a response but the complaints person dealing with my claim was out of the office. I asked what the procedure was when they didn't abide by their own complaints procedure but funnily enough, they didn't know :rotfl: I suspect that a FOS style complaint is on the way

Brian_The_Lion

INDIFFERENT

Seeing as Car Insurance is compulsary maybe its time the industry was regulated a little more?

Same goes for all other types of insurance too... there should be maximum resolution time periods...

vaio

I think the FOS are a powerful regulator, and if anything tend to side with the consumer.

I also think that all insurance companies have complaints procedures which include time limits

iamana1ias

SOMETHINGTOSAY wrote: »

Also the courtesy vehicle ncrc provided kept cutting out in first gear and with me happened on a roundabout.

I'd imagine lots of people stall in a car that is unfamiliar to them