AOL still charging after Switch

mhep

Hi,

I supplied Plusnet with the MAC code from AOL and the broadband switch was made on 25 Feb. I just looked at my bank statement and saw that AOL charged as normal on the 16th of March. I have just tried logging into AOL mail and sure enough, it let me.

Was I oblivious to think that AOL would automatically end? (I do not have a contract and I have that in writing.). Should I have notified them? Isn't that what asking for a MAC code is?

mrJ_5

You should always check that your account is fully closed after successfully completing a migration.

If AOL requires 30 days notice (some ISPs do) then it is possibly the reason, though you should still check whether or not the account is closed (or not).

p1tse

i'm thinking of getting aol MAC and maybe to plusnet due to reducing cost

how long does this process take


same thing happened when i moved tiscali to sky and tiscalli continued to charge me and then i cancelled direct debit and they kept sending me threatning letters etc,

mrJ_5

cancelling a DD does nothing (except potentially harming your credit score) - you should phone and make sure it is closed

macman

p1tse wrote: »

i'm thinking of getting aol MAC and maybe to plusnet due to reducing cost

how long does this process take


same thing happened when i moved tiscali to sky and tiscalli continued to charge me and then i cancelled direct debit and they kept sending me threatning letters etc,

They have to supply your MAC within 5 working days. Then say 7-10 days from sign up to migration.