Essex and Suffolk Water bill issues

clairet707

Got an email beginning of week saying my bill was ready to view, go online and look at my bill and I’m a bit baffled by it

It says its bill 6 even though its only the 2nd one we’ve had and it’s also only the 2nd bill on my online account (the other bill was from September last year)

March bill
Period: 01/04/2010 to 30/09/2010

Meter Meter Present Previous Present Previous Usage
Number Size Reading Reading Reading Reading Cubic metre Date Date (M3)

99A211543 015 12/03/2010 14/02/2010 E 811 803 8
02A005944 015 12/03/2010 14/02/2010 E 31 23 8
September bill
Period: 01/10/2009 to 31/03/2010

Meter Meter Present Previous Present Previous Usage
Number Size Reading Reading Reading Reading Cubic Metre
Date Date (M3)

99A211543 015 01/09/2009 17/04/2009 781 S 760 21
02A005944 015 04/09/2009 17/04/2009 E 69 S 23 46

Our meters were read by one of their meter readers on 14 Feb. 2010 and he confirmed with us that the 2nd meter hadn’t changed in about 2 years (the 2nd meter is in the brick built shed / out building, there is a toilet out there but we have never used it as the landlady told us the water had been turned off due to a leak somewhere)

I have been submitting a meter reading to E&S water every month on the 1st (we always read all of our meters every month on the 1st) but they claim they have never received them other than in September (will phone them now in future)

Our September bill showed us using about 67 units (we moved in 17th April 2009)

I phoned them up on Tuesday and they said they would look into the missing meter readings and also the fact that we are about £100 in credit at the moment

I get another bill yesterday and all they have done is refund the 67 units so we are now £117 in credit, I don’t understand this as they had meter reader readings in Feb. and official readings from when we moved in, in April but they have ignored this and haven’t taken into account the difference between Septembers reading and Februarys reading..

How do I get them to do a proper bill and charge us correctly for our water usage (whats the point of having a water meter if they charge us random amounts each time)

Can anyone help?