Waiting for payment

kevrod79

Hi all,

I have been selling quite a bit lately to try and make some extra cash. I sold an unused rice cooker, auction finished last Saturday. No payment was forthcoming. I got in touch with the buyer asking for payment to be made promptly and got an email back saying they were in the process of moving and would send payment when the move was complete.

Any thoughts? Is the buyer ever likely to pay?

Kev

mum2one

The best bet is give send them an email saying that u appriciate that their moving, but they did bid on the item,and that your prepared to wait 7 days,

I know that might seem a cop out, but there is a payment window that ebay has before they let you bring a non-paying bidder, which the buyer may know that hense the excuse about the payment.

I think it will be smile sweetly and then start non-payer, x

vickypark3

Did you state in your seller terms when you expected payment by?

IMHO, unless they contacted you before bidding and asked if you would be so kind as to wait for payment, then the buyer is taking the P**s.

It is upto you how long you decide to give them, but if I hadnt received payment within 14 days, giving them the benefit of my doubt, I would then open an unpaid item dispute.

Next excuse is likely to be that due to the move their internet connection needs to be sorted out!

kevrod79

No, I didn't state the payment window, but will now do so. Will give them the full 14 days and then lodge the unpaid item dispute. From looking at their feedback they have had "issues" with payment in the past.

Kev

bezzza

It still amazes me that people don't pay up as soon as possible after an auction ends (fair enough if it ends at 4am then you expect be paid during daylight hours) - I always pay within 2 hours of an auction ending as I would not have bid if I did not want item. If they were able to respond to your email then they were clearly able to pay by paypal - it would have been quicker than them typing the reply to yourself! I hate people like this - if there's a genuine reason like I don't get paid until tomorrow then that's fine but moving house is no excuse. As an afterthought - you will probably have to wait quite a while for their new address to be confirmed on paypal/ebay, won't you? Changes with bank/credit card etc? Not entirely sure ......... anybody?

kevrod79

I have decided to email the buyer and request payment in 48 hours otherwise I will mark the auction as unpaid. My concern is that the buyer will leave negative and ruin my 100%.

Any thoughts?

Kev

hermum

As long as it's been 4 days you can open a not paid. You can also set your buyer prefernces to stop people with 2 strikes or more bidding on your item.
People who bid & don't pay asap really bug me, usually you list stuff that you want gone asap. They knew they were moving when they bid so why not contact you before to ask if it was ok to pay when they feel like it.

kevrod79

Opened an Item not paid thing on ebay. What kind of feedback should I leave for the supposed buyer?

Kev

Kestrel

kevrod79 wrote: »

Opened an Item not paid thing on ebay. What kind of feedback should I leave for the supposed buyer?

Kev

As a seller you have two choices:
1. Positive (and be careful what you say)
2. Don't leave feedback

cyberbob

kevrod79 wrote: »

I have decided to email the buyer and request payment in 48 hours otherwise I will mark the auction as unpaid. My concern is that the buyer will leave negative and ruin my 100%.

Any thoughts?

Kev

If they leave a neg before the case is closed and they haven't paid it should be removed once you have closed the dispute. This came into practice when the dispute system was streamlined last year. There are some bugs in the system and it doesn't always works so if that happens phone ebay and tell them. I had one recently who left me a Neg but as soon as I closed the case the FB was removed. I do know for some reason this doesn't always happen

Once the case is closed they can't leave any feedback. Remember you can close it after 8 days to retrieve your final value fees. Also don't be tempted to leave a positive feedback with a negative comment as they would be able to get this removed and maybe even the strike

Quiet_One

kevrod79 wrote: »

Opened an Item not paid thing on ebay. What kind of feedback should I leave for the supposed buyer?

Kev

I have had exactly the same experience -I opened up a none paying bidder claim got my listing fee etc refunded. I decided not to bother leaving feeback at all for the bidder as I'm confident they would do the same to me and ruin my 100% feedback it seems so unfair I know but at least ebay put a black mark against the bidders name from your claim.