T-Mobile

fenech

I signed to a 12 months contract with the following features 2 years ago:
145 minutes anytime any network (special offer 45 minutes extra normally 100 minutes)
plus 50 free texts for £20 plus VAT. I bought it in July 2004 at the carephone warehouse. Last year as the end of my contact approach i was not living at my postal address so much and was busy therefore not worrying too much about renewing my contract until October 2005. I then contacted T-Mobile and asked what they could offer to a one year loyal customer (they had quite a few good deal going on at the time much better than what I had). But no I was told that these deals where only available to new customer. I thought that stink but then I could not spend to much time looking around and thought the £10 discount they were offering me was decent enough reducing by half my contract. So agreed to that and did not realised two things: I then re-entered a 12 months contract only starting then in October 2005 plus they removed the extra 45 minutes and 50 free texts I orginally got and the £10 were including VAT which meant it was really 7 odd pounds. So coming to july 2006 i thought I wanted to end the contract and go somewhere else. They now saying that if I want to end the contract and take my number with me I need to pay £40. I feel powerless and can't facearguing with them. Is there anything I can do to get out of this contract unhurt asap with my number?

kai666

you signed the contract in october 2005, so it will finish in october 2006, so the £40 is the cost of the remaining line rental. To get out of it for free you will have to wait until october when the contract finishes.

EagerLearner

Fenech - it's only 3 more months if you can handle it - or review this site for good mobile phone deals if you want to change now. If you find a deal that is good enough with another company, it may be worth paying T-Mobile the £40 to get out now.

Here's a tip - join https://www.quidco.com and then when you come to change contracts and go with another supplier (whether it's now, or in 3 months) you can then earn £35 cashback with one of various suppliers - for nothing! This is real cash that Quidco then deposit into your bank account, no strings.

If you did that via Quidco now and paid off T-Mobile, it would almost cover the £40 you pay them to get out of the contract... Or, if you wait until October, it's a free £35 towards Christmas :rotfl:

Good luck either way :T and next time be more careful as they will almost always tell you as little as possible about the small print...