confused about orange contract

dinesh_2

Dear all

I had a contract with one of the phone dealer PHONE 4 FREE for twelve months and my network is orange. According to contract there was a cash back offer in end of every month .Its more then 3 months now and i havenot recieved any cash back money and later i asked to orange and they answered me that this company got a bank crupt. So if i dont get cash back then i cant afford this price plan and my dealer is already bankcrupt.
can i terminate my contract and start to use new phone or will orange give me my cash back money?
please write the suggession.

Dinesh

reehsetin

as far as im aware your screwed - orange have no obligation to give you cashback your only contract with them is to pay the line rental - nothing in that contract about cashback, if you want to terminate you have to buy out oranges contract so your line rental x months you have left

blinky

The cashback is nothing directly to do with Orange, your contract for the cashback is with retailer who have sadly gone under.

Cashback works on the fact the networks pay huge comissions to retailers when a contract is taken out + bonuses for hitting targets. They also factor in people no claiming cashback to work out the deals they can offer.

Your best hope is to talk to Orange and plead hardship and see if you can switch to a lower price plan.