BT to Talk Talk - war is hell!

ahrimaniac

Typical, this.

BT provided you with your MAC code, as requested. The MAC code is given to the other provider who then use it to cease service with the previous ISP and then put their own broadband on the line.

In this case, quite clearly, Talk Talk have used the MAC code way too early, which shuts off the BT Broadband so that TalkTalk can put their "broadband" on the line. Because of their hilariously inept connections department, you're now without broadband, and it's TalkTalk's fault, not BT's.

It's a pain in the !!!!!! when it happens, for sure, but the technical support department can't see account details if the customer doesn't have broadband with BT, therefore they can only go through the motions of checking the router etc.

I can't help but feel all your anger and "BT are bad / useless / yadda yadda" is simply being directed at BT because you can't get through to TalkTalk to have a go at them.

End of the day, then: BT cut your broadband as requested. They've done their side of things correctly. Talk Talk put the order through far too early. They've failed you. Email them and shout at their incompentence.

Oh...wait, you can't. Good old Talk Talk

mellowmarsh

ahrimaniac wrote:

Typical, this.

It's a pain in the !!!!!! when it happens, for sure, but the technical support department can't see account details if the customer doesn't have broadband with BT, therefore they can only go through the motions of checking the router etc.

Thanks, well that's about it then. What a stupid system. However I did phone Talk Talk to give them a good verbal kicking about not providing the promised advance warning before taking over the broadband line. I was able to connect again 5 days after the blackout. Since then it's all been running very well, touch wood!

But, you know, and I'm sure this must be a cliché on these forums, I'm self-employed and if I treated my clients as poorly as these clown have treated me I'd go belly-up. Oh well my consolation is I'm now saving a hell of a lot of money in phone calls and broadband fees.

sheppy124

mellowmarsh wrote:

Thanks, well that's about it then. What a stupid system. However I did phone Talk Talk to give them a good verbal kicking about not providing the promised advance warning before taking over the broadband line. I was able to connect again 5 days after the blackout. Since then it's all been running very well, touch wood!

But, you know, and I'm sure this must be a cliché on these forums, I'm self-employed and if I treated my clients as poorly as these clown have treated me I'd go belly-up. Oh well my consolation is I'm now saving a hell of a lot of money in phone calls and broadband fees.

The mac code system, its meant to make sure you can swop broadband providers within a week and have little or no downtime. Rather than cancelling your account waiting for them to close it down, then opening up your new broadband this way can two to three weeks to do. The thing that makes me laugh isp providers dont have to provide you with a mac code they can make you take the long route. Which ever way you go its a hassle, its really like the early days of migrating a number and swopping network providers on your mobile phone, that was pain but have made things alot easier, They should review the broadband changeover and make the mac code the only option. Like the pac code on mobile phones.

Anyway I am talktalk as well, no problems, happy

mellowmarsh

Yes they need to revise this system as soon as possible.

But I have one final thing to add which may be helpful to any ISP director masochistic enough to read these forums, and it is this: (strike up the violins)If just one of these companies redirected a just small proportion of their huge marketing budgets to their customer services and technical support departments so a customer could get through quickly, talk to a knowledgeable and helpful person who understands the problem, who can explain the situation in simple terms and offer a clear solution, then that company would hoover up the market. Oh I have a dream…:T

normanmark

ahrimaniac wrote:

Typical, this.

BT provided you with your MAC code, as requested. The MAC code is given to the other provider who then use it to cease service with the previous ISP and then put their own broadband on the line.

In this case, quite clearly, Talk Talk have used the MAC code way too early, which shuts off the BT Broadband so that TalkTalk can put their "broadband" on the line. Because of their hilariously inept connections department, you're now without broadband, and it's TalkTalk's fault, not BT's.

It's a pain in the !!!!!! when it happens, for sure, but the technical support department can't see account details if the customer doesn't have broadband with BT, therefore they can only go through the motions of checking the router etc.

I can't help but feel all your anger and "BT are bad / useless / yadda yadda" is simply being directed at BT because you can't get through to TalkTalk to have a go at them.

End of the day, then: BT cut your broadband as requested. They've done their side of things correctly. Talk Talk put the order through far too early. They've failed you. Email them and shout at their incompentence.

Oh...wait, you can't. Good old Talk Talk

haha nice facts