Ooooooh anoying buyer!

cafenervosa_2

Well my first negative in 6 months came to me on Saturday. Well I remember this guy asking to pic up this DVD from my house after he won the auction, he lives in my town but I turned him down. So last weekend he paid me with paypal and I post the DVD Monday 24th 1st class. Yesterday he left me a neg saying that he was still waiting, it has really upset me this and I am very angry with him. Upon checking his address that he signed up to Paypal & Ebay with, hes not put his street number in, so yes we know whats happened. In my eyes hes in the wrong and I have give him a neg back and asked him fill out a feedback retract form and I will send him another DVD.

I am wrong for being this angry, I just don't want to know until I get that unfair neg removed from my account. :eek:

frivolous_fay

I think a well-thought reply to a neg will make you look good in the end.

Eg...

Buyer had incorrect postal details. Didn't bother to contact me before negging.

soolin

I always consider how other users would view feedback. As a seller I would be very alarmed to see a neg to a buyer for having an incorrect address, and may even pull a bid from a buyer like that.

I've had my fill of people with invalid addresses. grrr.

Soo

cafenervosa_2

Thanks guys, I replied to the feedback.

He emailed me today saying why did I not contact him if I had the wrong address :mad:

Hes a newbie off 0 feeback or rather -1 now

Tallymanjohn

Just out of interest, what was your reasoning for not wanting the buyer to collect? - personally, if I'm buying something locally I will always try & ask to collect as it saves the seller the hassle of posting & ensures that I will receive the item safely.

elona

Tallymanjohn

It is not a good idea for a female to have strangers call at her door when she could well be alone.

Apart from safety issues - there could be someone on night shift trying to sleep or a sick child or baby etc.

cafenervosa_2

Tallymanjohn wrote:

Just out of interest, what was your reasoning for not wanting the buyer to collect? - personally, if I'm buying something locally I will always try & ask to collect as it saves the seller the hassle of posting & ensures that I will receive the item safely.

Well i'm not a fan of home pick ups as I post all my envelopes everyday anyway. I never wanted the inconvenience of arranging a day and waiting around too. The dvd was only very small and it never sold for much anyway. It was also a case of me losing money on the item if it was picked up, the extra bit of postage that I had I would say broke me even.

I look after everyone, I will make sure they get there item if not the first time then the 2nd time. The buyer could be extra upset with me because I said no to him picking it up, its a whole security issue with me too, why should I let strangers in my house?.....I'd rather post, that I do everyday.

soolin

Tallymanjohn wrote:

Just out of interest, what was your reasoning for not wanting the buyer to collect? - personally, if I'm buying something locally I will always try & ask to collect as it saves the seller the hassle of posting & ensures that I will receive the item safely.

I use ebay and Amazon purely because it is online. That means I can slob around in a sun dress without fear of upsetting my buyers. If my buyers expected to be able to come and collect then I would have to smarten up :eek:

I have allowed collection in the past mainly for breakable items where it saves me having to wrap something, oh, and some clothes when a semi celebrity wanted them ugently for a working cruise (she came with two minders and seemed miffed I had no idea who she was).

For small items like DVDs I would always refuse collection, it is actually simpler for me to add them to the mound of items to be posted, rather than make special arrangements for collection.

Soo

cafenervosa_2

soolin wrote:

For small items like DVDs I would always refuse collection, it is actually simpler for me to add them to the mound of items to be posted, rather than make special arrangements for collection.

Soo

You said it better than I ever could but this is exactly what I think about it.

cafenervosa_2

Guess what, I have the neg removed as they did the feedback withdrawal thing. :T

soolin

cafenervosa wrote:

Guess what, I have the neg removed as they did the feedback withdrawal thing. :T

Well done, I'm pleased this worked out well for you.

Soo