My first dealings with Santander ...

onlypaddy

what beggars belief is that after all that you are still willing to let them hold onto your money!!

jen_br

Oh its not about letting them its about.. i need an account and NOW so i can deposit my husbands funds! otherwise we have NO money

and since they did so many criedt checks on us we are a bit skeptical about ANOTHER bank doing MORE checks.
its sad but true.

Micky

If you have no money and a child can't social services assist with a loan etc?

Doesn't help you in the short term, but contemporaneous notes are important when you deal with all organisations (who said what and when etc).

The last record I have of the Santander CEO is Antonio.Osorio@santander.co.uk

onlypaddy

jen_br wrote: »

Oh its not about letting them its about.. i need an account and NOW so i can deposit my husbands funds! otherwise we have NO money

and since they did so many criedt checks on us we are a bit skeptical about ANOTHER bank doing MORE checks.
its sad but true.

try opening a basic account with another bank....i've heard on the grapevine that some banks (I think Barclays and Halifax....maybe LTSB too) will open the account and give account details instantly if you apply in branch

Wednesday

Jenbr, you've been treated appallingly - I was just about to post the CEO's email address too! I've had to do this recently and got a fairly quick reply.

There is also [EMAIL="letsworkitout@alliance-leicester.co.uk"]letsworkitout@alliance-leicester.co.uk[/EMAIL] for complaints.

ajharris

Micky wrote: »

... the 6% current account tempted me, if only to prove a point, but initial communications are not good. Are they as incompetent as my initial impressions suggest? Have I led a sheltered life with First Direct for the last 18 years or so?

Santander are the clowns of the banking world. You only have to spend a bit of time reading this forum to realise that there are many dissatisfied customers. I dare say your initial impressions are a taste of what these people are really like. Run a mile and get a proper bank account.

jen_br

thanks everyone... Social services say we can't get a crisis loan.. really its not their problem, thank goodnesss my husbands work is letting him dip into petty cash for petrol to get to work and some groceries!!

I have spoken to their complaints dept. they are "looking into it 8 weeks" and ombudsman is aware but they can't act until the 8 weeks are up of santander give me a reply.

I have emailed Mr [EMAIL="Antonio.Osorio@santander.co.uk"]Antonio.Osorio@santander.co.uk[/EMAIL]

Micky

I can confirm that the Santander online banking experience is rather patchy to say the least. I've had a sheltered life at FD for the last 18 years or so ...

System

I have to agree with other posters, open an account elsewhere pronto!!

Co-op, NatWest, Barclays, Clydesdale/ Yorkshire or even Halifax will all open account with the right ID on the spot. Get an account and re-direct any wages/ pay in any other cheques into that account.

The only reason that I haven't mentioned Lloyds / HSBC is that their bank accounts have no debit card or poor cash machine access.

10_66

Heng_Leng wrote: »

The only reason that I haven't mentioned Lloyds / HSBC is that their bank accounts have no debit card or poor cash machine access.

I have a LTSB debit card, and their cash machine access is the same as anyone elses.