Santander Flexible ISA

YorkshireBorn_2

Hey, hope someone can help me with this. My father opened a new ISA with Santander, is it normal for them to send a email rather than paper work in the post? They do say internet login details will be sent in 10-14days time, Copy of the email below


Your Santander Flexible ISA
Thank you for choosing to save with us. We're pleased to say your Santander Flexible ISA is now open and ready for you to make the most of.
To prove this email is from us, we've included your online application reference number (OLA) in the title of this email. This is the number that we asked you to note down at the end of your online application
How to start saving
To make sure you take full advantage of the great rate your Santander Flexible ISA brings you, you'll need to make your first deposit.
Remember: If you intend to fund your ISA for the 2009/2010 tax year your funds must reach the account before 5th April 2010.
Your account details are:
Sort code: *REMOVED*
Account number: *REMOVED*
Saving is easy, simply choose how to make your first deposit:
1. By direct debit
Register an account you would like to move money from by completing the attached ‘Direct Debit' form and return it to our freepost address provided below.
FREEPOST-RRTE-TAGZ-SLXA,
Santander Account Openings – Flexible ISA
9 Nelson Street,
Bradford, BD1 5AN
2. By cheque
Make sure that the cheque is in your name and write your name, date of birth and your 8-digit account number (provided above) on the back. Complete the attached ISA transaction form and then send both to the address provided above.
3. From an account with another provider
Make the request to the Bank or Building Society you are moving money from. They will need your Flexible ISA sort code and account number provided above (this can take up to three working days).
Logging on to your account
Your eBanking registration details should arrive in the post within 10 – 14 days and to log onto your account for the fist time follow the steps outlined.
Once again, thank you for saving with Santander.
Yours sincerely,
Business Manager, Banking & Savings Fulfilment
PLEASE DO NOT RESPOND TO THIS EMAIL. RESPONSES ARE NOT CHECKED OR MONITORED.
A NUMBER OF FRAUDULENT EMAILS ALLEGING TO BE FROM SANTANDER ARE CURRENTLY IN CIRCULATION.
These emails ask users to follow a link in an attempt to get customers to login to their online account. Please do not click on the link and do not enter any information. Santander will never send you an email asking you to enter, reconfirm or change your security details. If you think you may have revealed your security details in any way, please call us immediately on 0845 600 4388 - we're available 7am to 11pm Monday to Saturday, and 9am to 9pm on Sunday.
ISAs are provided by Santander ISA Managers Limited, which is a wholly owned subsidiary of Santander Asset Management UK Holdings Limited. Registered in Scotland No. 151605 at: 287 St Vincent Street, Glasgow, G2 5NB, United Kingdom. Telephone 0845 6000 181. Authorised and regulated by the Financial Services Authority. FSA registration number 171448.
Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk. Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks. Santander UK plc advises on mortgages, a limited range of life assurance, pension and collective investment scheme products and acts as an insurance intermediary for general insurance.

alastair_h

Yes I've had this type of e-mail from them before (when they were Alliance & Leicester) - just an e-mail acknowledgement really.