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cancelling my 3 mobile broadband contract
BROOMY_3
Posts: 17 Forumite
i have just finished writing the letter stating that i can't stand there service anymore and that i am stopping direct debits at a certain time.
i know this can lead to being passed onto a debt collecter but my credit rating is already bad so i have nothing to lose (they ain't getting a penny more).
this is the letter i have written:
TO THE EXECUTIVE OFFICES AT HUTCHISON 3G
Dear sir/madam
SUBJECT: CANCELLATION OF CONTRACT
Since we first bought the service for mobile broadband it has never been good enough to supply a decent internet experience.
For example, my son is now starting his GCSE’s and needs a stable connection for studying, but the connection has disconnected every few minutes which makes it impossible to revise.
He will now have to attend an afterschool club for revision with computer and internet access.
I have contacted the help line 4 times with the staff having no intention of being helpful in any way accept to tell me the same thing that never helps.
As well as the product not up to standards of the advertisement your poor customer service just lets your company down.
I’m sure as an unsatisfied customer; you will not keep me on your services against my will.
For these reasons I will not be accessing the internet via your broadband service from the 04/04/2010 and will be cancelling the direct debit on the 23/04/2010 giving one month of notice and one month of no usage.
SIGNED: ………………………………………………………………..
just wondering if you guys think this letter is good enough to make them understand their service is AWFUL!!!!
i know this can lead to being passed onto a debt collecter but my credit rating is already bad so i have nothing to lose (they ain't getting a penny more).
this is the letter i have written:
TO THE EXECUTIVE OFFICES AT HUTCHISON 3G
Dear sir/madam
SUBJECT: CANCELLATION OF CONTRACT
Since we first bought the service for mobile broadband it has never been good enough to supply a decent internet experience.
For example, my son is now starting his GCSE’s and needs a stable connection for studying, but the connection has disconnected every few minutes which makes it impossible to revise.
He will now have to attend an afterschool club for revision with computer and internet access.
I have contacted the help line 4 times with the staff having no intention of being helpful in any way accept to tell me the same thing that never helps.
As well as the product not up to standards of the advertisement your poor customer service just lets your company down.
I’m sure as an unsatisfied customer; you will not keep me on your services against my will.
For these reasons I will not be accessing the internet via your broadband service from the 04/04/2010 and will be cancelling the direct debit on the 23/04/2010 giving one month of notice and one month of no usage.
SIGNED: ………………………………………………………………..
just wondering if you guys think this letter is good enough to make them understand their service is AWFUL!!!!
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