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PC World - refuse to fix laptop

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krak
krak Posts: 1 Newbie
in Consumer rights
My Toshiba Satellite laptop is 1 year & 2 months old & has died - PC World refuse to fix for nothing as it is 2 months out of warranty & they have opted out of EU regulations stating they should fix problems within 2 years after sale - has anyone else had this problem & if so how did you sort it?? Will never buy from them again!

Comments

  • Dick_Van_Dyke
    Dick_Van_Dyke Posts: 161 Forumite
    krak wrote: »
    My Toshiba Satellite laptop is 1 year & 2 months old & has died - PC World refuse to fix for nothing as it is 2 months out of warranty & they have opted out of EU regulations stating they should fix problems within 2 years after sale - has anyone else had this problem & if so how did you sort it?? Will never buy from them again!

    Well firstly you should find out the relevant statory consumer protection laws rather than making up laws and quoting them.

    The SOGA applies. This doesnt however mean they have to fix it for nothing.

    The SOGA states the item must be durable and of suitable quality. If it isnt (and you need to prove this to a reasonable level) then you are entitled to a repair, refund (partial) or replacement.
  • Esqui
    Esqui Posts: 3,414 Forumite
    Contact the customer services department
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
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