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Equifax - help!

jbarr · 2010-03-22 17:10:14

I got the 30 day free trial and now trying to cancel. I've had a look a previous threads but they haven;'t helped. I tried the number on the site 0844 335 0550 and literally been on it for 5 hours (at 5p/minute!!!) but no one is answering, what do I do if they just refuse to answer the phone?? I'm starting to panic a…

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uberzoldat Posts: 203 Forumite

15 April 2010 at 9:23AM

Thieves :mad:

I had sent them the cancellation request through the form and have just seen today that they have taken £6.99 out of my account! I phoned them up and they told me that I had obviously not filled out the form properly and gone through all three of the stages and got a reference number, and so they had not received a cancellation request. I am sure I went through the process! Now I have to try and find the reference I wrote down somewhere to prove them wrong. :mad:

Sometimes I feel like a pelican. Whichever way I turn, I've still got an enormous bill in front of me.
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