Equifax - help!

jbarr

I got the 30 day free trial and now trying to cancel. I've had a look a previous threads but they haven;'t helped. I tried the number on the site 0844 335 0550 and literally been on it for 5 hours (at 5p/minute!!!) but no one is answering, what do I do if they just refuse to answer the phone?? I'm starting to panic a little as I don't have £70!!

Please help - thanks!

izools

Try using https://www.saynoto0870.com to find an alternate contact number

sicker

Try 08000665825 during working hours.

PNPSUKNET

I have just sent an online messsage several times, goto the customer area, Its I have a question about, selecc tthen select cancel

Jemma-T

jbarr wrote: »

I got the 30 day free trial

How's it free? They may not charge cash [for the moment] but you freely give them all your info and now your rather expensive time.

Unless you have a problem obtaining credit these scammers are best avoided.

lisyloo

In always recommend paying £2 for a report for this reason.
5 hours of my time is worth a lot more than £2.

jbarr

Thanks for the alternate numbers. Took me a few goes cos they kept fobbing me off to the other number but finally got somewhere.

I used the 30 day trial as it was suggested on this website via the Independent newspaper website so didn't think it was a scam. Plus Experion was so easy to deal with. Maybe should be careful of specific advise from newspapers and websites from now on!!

izools

Jemma-T wrote: »

How's it free? They may not charge cash [for the moment] but you freely give them all your info and now your rather expensive time.

Unless you have a problem obtaining credit these scammers are best avoided.

Yes in deed, it would be so easy to ensure there's no incorrect information on your file without obtaining a copy of it to check..... £0 is expensive, you do have a point. Especially when you factor in the Quidco cashback. Real swindle. I must make sure never to verify my data that these "scammers" hold is correct ever again...

lisyloo

It's not going to be £0 if they make is next to impossible for you to cancel though is it?

starM

It is possible to req cancellation by sending them an email:-

https://equifaxuk.custhelp.com/cgi-bin/equifaxuk.cfg/php/enduser/std_adp.php?p_faqid=274&p_created=1238081414&p_sid=5PyUNBXj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzIsMzImcF9wcm9kcz0wJnBfY2F0cz0wJnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9Y2FuY2Vs&p_li=&p_topview=1

tinflint

sicker wrote: »

Try 08000665825 during working hours.

Thanks for this, I called the number and they put me through to the correct department, was on hold for 3 mins and they cancelled there and then. I received the confirmation email shortly after, Fantastic! If you try via the submit a question page you have to set up an account????