Royal Mail Address Incomplete

paulharibo11

Hi guys,

I posted a parcel and it has been returned saying address incomplete. The address is the same as the paypal address.

What does this mean? Does it cost to resend it? What should i do as regards the buyer?

Any help apreciated

Thanks Paul

grunnie

paulharibo11 wrote: »

Hi guys,

I posted a parcel and it has been returned saying address incomplete. The address is the same as the paypal address.

What does this mean? Does it cost to resend it? What should i do as regards the buyer?

Any help apreciated

Thanks Paul

I always check the address on the Royal Mail website and if they don't match I email the buyer to ask. As for reposting it you will have to pay to post it again.
How long did it take to get the parcel returned to you?

paulharibo11

its taken 5 days to return it to me. The buyer emailed this morning asking had i posted lol and this is what happened when i came home.

Surely i will not have to pay again as i have copied the address straight from paypal.

paulharibo11

I have just checked on Royal mail and the only difference is the building name. According the royal mail instead of it being a name it is a flat.

however the numbers, street and postcode are the same etc so i dont understand?

custardy

yes,but if its a flat does it have a flat number?

paulharibo11

the address i was given was for example
The Seaview House
29 madeup street
madeup town
m1 1mm

whereas on royal mail its

flat 1
29 madeup street
mamdeup town
m1 1mm

does this make sense? I'm not at fault for this am i?

custardy

well if there was no flat number then you are not at fault
if its a postie who doesnt know the duty then they will return it as not known/incomplete

in ye olde days you have experienced staff who maintained address books for the duties
so inexperienced staff could check where people lived for incomplete addresses
those days are last now

paulofessex

How did it get past the clerk at the PO counter, mine although attempt to sell you a service you don't need they are very hot when it comes to checking the address its going to for proof of postage

soolin

paulofessex wrote: »

How did it get past the clerk at the PO counter, mine although attempt to sell you a service you don't need they are very hot when it comes to checking the address its going to for proof of postage

Mine don't care at all the one that does pay attention just checks the name and basic address against the COP, th edon't ask me if they are correct. If they did checkthey would have to check each and every one against the RM data base, are you really saying they are prepared to do that for a couple of dozen parcels per ebay seller per day?

cally6008

my post office used to check the addresses for posting but havent done for a while now, good job i check them myself (using royal mail website) before i go to the post office

JacksterD

cally6008 wrote: »

my post office used to check the addresses for posting but havent done for a while now

It used to be that if you sent something Signed For or Special Delivery then the computer would automatically check the address, but recently they changed it so doesn't check it against the database. Presumably this was because you could be sitting there for 15 minutes trying to figure out an address because it's not on the database, but it then turns out it's just not been added yet.

You can still ask at the counter for them to check an address against the database though.