Virgin Mobile seem to have robbed me!

Damian_T

For the past 3 or 4 years we've been on a £10 a month contract for 300 min/300 text with Virgin. Anyhow, a few days after we cancel we receive a bill for £55 as I've gone over 300 minutes! Err, no I haven't, I've used 91 minutes and 5 seconds.

After spending a while on the phone ranting to a customer tolerator, my wife tells me that apparently VM have decided to round up the minutes, so it doesn't matter if you use 2 seconds or 59 seconds, you'll be charged for a minute.

Is this right? Can they change this without informing us?

Robbing gits!:mad:

Fire_Fox

Are you sure they haven't informed you - how does your wife know? You definitely didn't get anything in with your bills or a text? Did you ask customer service when they informed you of the change?

Damian_T

They told her when she phoned up to complain, I'm fairly certain there's no paperwork informing us of the change, but I'll have a good rummage around the house tomorrow.

The bill came as a bit of a shock!

dot111

This is why I check on here every day,(sad but you learn lots) I warn my grown up children or tell them of any good deals.
I'm sure there was a thread about this a couple of weeks ago.

DarkConvict

They do have to tell you about the change, i am not on virgin mobile but i got informed off it. It came with an update to virgin prices (telephone/cable TV/mobile/internet) it was on one of those they were increasing it to round up to a minute. I also believe i had an email from them if you signed up to E-Billing.

Wee_Bargain_Hunter

Damian_T wrote: »

For the past 3 or 4 years we've been on a £10 a month contract for 300 min/300 text with Virgin. Anyhow, a few days after we cancel we receive a bill for £55 as I've gone over 300 minutes! Err, no I haven't, I've used 91 minutes and 5 seconds.

After spending a while on the phone ranting to a customer tolerator, my wife tells me that apparently VM have decided to round up the minutes, so it doesn't matter if you use 2 seconds or 59 seconds, you'll be charged for a minute.

Is this right? Can they change this without informing us?

Robbing gits!:mad:

Ask them to check their figures. Worst case is that each call you made lasted just under 1 minute so 91m 5s = 92 mins * 2 = 194 mins. Or maybe my maths arn't up to scratch?!


ETA Actually forget counting minutes, it's the number of calls you made that are as important here. Got my cold/flu head on...

KEM

Wee_Bargain_Hunter wrote: »

Ask them to check their figures. Worst case is that each call you made lasted just under 1 minute so 91m 5s = 92 mins * 2 = 194 mins. Or maybe my maths arn't up to scratch?!

Actually, worst case is that each call lasted 1 second (highly unlikely I know but...)
That means 91 minutes x 60 one second calls = 5460 plus 5 makes a highly improbable 5465 minutes.

Wee_Bargain_Hunter

KEM wrote: »

Actually, worst case is that each call lasted 1 second (highly unlikely I know but...)
That means 91 minutes x 60 one second calls = 5460 plus 5 makes a highly improbable 5465 minutes.

Yes, I eventually got there & must have cross posted with you. PC and brain both slow today!

Colliefrog

They did inform every customer back in July last year and customers were given the option of cancelling and going elsewhere or staying put with a few extras depending on your usage. The change to first minute billing was implemented around September so it's been around for a while now.