AOL what next

Jap2Uk

So i been having problems with aol for 4 months. speed is dreadful. I have spoken to email support they say ring up. i ring up and they say do speed test for 3 days then get back to us. I get back to them and same thing again. ringing atleast twice weekly.
Just spoken to them again and one guy hung up on me as i didnt want to do the exact same thing i did with another guy last night. ring up aagain and told cant help today as they winding up for the day.
this what i have to put up with.
http://www.speedtest.net/result/755164663.png
http://www.speedtest.net/result/741696066.png


So what now i could cancel but seems like alot of hassle (iv heard the stories of tryin cancel aol). and i dont have funding to pay thrm of, even though they do not deserve it.
Any people i can complain to?

Francesanne

You have my utmost sympathy. I've had the 'weekend from hell' because I decided to upgrade(joke) to AOL 9.1. My 12 month contract ends at the end of March and I'm thinking of moving to SKY. I've had blank black screens,I've had white frozen screens, Double screens, screen not responding when clicked to close. I could go on and on but I'm worn out with coping with AOL. I wish you all the best resolving your problems. Not sure who you need to complain to but I'm sure you'll get some good advice. I've been with AOL for nearly 4 years but I think I've nearly reached the end of my tether with them.

macman

Why don't you just use your AOL broadband (if you must) without the dreadful AOL software? You can use a 'normal' web browser and a 'normal' email program, no requirement to use the AOL ones.

Francesanne

macman wrote: »

Why don't you just use your AOL broadband (if you must) without the dreadful AOL software? You can use a 'normal' web browser and a 'normal' email program, no requirement to use the AOL ones.

What provider would you recommend? do you think SKY would be any better than AOL? my contract with AOL expires at the end of March. I've been with AOL ever since I bought my 1st and only PC. Daunted by the choices but SKY sounds a good deal because I could have top speed package for £10.00 per month because I've already got the TV/Phone which I'm really happy with. Would appreciate your advice. Many thanks.

macman

Broadband is exchange specific, so it's not possible to give general recommendations. Go to samknows.com, do an exchange search and look for the available LLU providers, these will be the best deals on that exchange.
Bear in mind that if you go to Sky and you are on a Sky LLU exchange, then your line will be LLU'd to them, and you would not be able to leave Sky unless you first take your line rental back to BT. And of course you will lose your phone and broadband if you decide to leave Sky TV.
It also depends if your line is already LLU'd-who do you pay your line rental to at present?

Francesanne

macman wrote: »

Broadband is exchange specific, so it's not possible to give general recommendations. Go to samknows.com, do an exchange search and look for the available LLU providers, these will be the best deals on that exchange.
Bear in mind that if you go to Sky and you are on a Sky LLU exchange, then your line will be LLU'd to them, and you would not be able to leave Sky unless you first take your line rental back to BT. And of course you will lose your phone and broadband if you decide to leave Sky TV.
It also depends if your line is already LLU'd-who do you pay your line rental to at present?

We currently pay B.T. for line rental. Very happy with TV/phone package so not likely to leave SKY. Thanks for your advice and I understand what you mean re Exchange Specific. Not a very technically minded person and find it all very daunting.

macman

If you post your LLU options, more advice can be given.

hermanmunster_3

I use AOL e-mail address via googlemail under google chrome or mozilla firefox or IE depending on what there is where I log in. At home us SKY -fine for me - nice and cheap cos have the rest of the sky package and works OK.

Francesanne

macman wrote: »

If you post your LLU options, more advice can be given.

I've taken the plunge and signed up to SKY UNLIMITED B.B.today plus I've ditched my B.T. line and will now pay SKY for line rental. They offered me a good deal & I'd be daft to stay with AOL. Thanks again for your help.

wayne77

What is your total cost Francesanne? Im in same boat you were...paying £14.99 per month for AOL/talktalk and paying BT for line rental. Also if i leave AOL can I still access my AOL email account,as I have a good email address,id like to keep.?