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3 mobile broadband with dongle-poor service

koi961
Posts: 2 Newbie
can any one tell me do any other 3 user`s have a poor service, slow speeds, repeated disconnections with 3 mobile broadband using there dongles. on numerous 3 blogs this seems to be the case by many people who have signed up on lengthy 2 year contracts in general from various blogs consumers get a good service when they sign up for a month to six weeks after this period it seems to be all down hill.
I have spent numerous hours in the last 2 days speaking with a technical staff member in india with a problem that is un resolved because of hardware issue`s with the masts and ongoing upgrading. consumer numbers that have exceeded 3s expectation and appears to me buckling under the strain. surely this company is misrepresenting itself and should no longer be signing up new customers until such time, these issue`s are resolved with the customers they already have.
surely this is mis-selling under the customer consumer act 1982.
I an expecting a call back from 3 next wednesday 25th march to see if upgrading to my nearest mast has made any differance to my 3 experience but I am truly not holding my breath
MARTIN LEWIS IF YOU READ THIS NEW THREAD i AM SURE YOU COULD MAKE A CONSUMER PROGRAMME FROM THIS. totally frustrated.:eek:
I have spent numerous hours in the last 2 days speaking with a technical staff member in india with a problem that is un resolved because of hardware issue`s with the masts and ongoing upgrading. consumer numbers that have exceeded 3s expectation and appears to me buckling under the strain. surely this company is misrepresenting itself and should no longer be signing up new customers until such time, these issue`s are resolved with the customers they already have.
surely this is mis-selling under the customer consumer act 1982.
I an expecting a call back from 3 next wednesday 25th march to see if upgrading to my nearest mast has made any differance to my 3 experience but I am truly not holding my breath
MARTIN LEWIS IF YOU READ THIS NEW THREAD i AM SURE YOU COULD MAKE A CONSUMER PROGRAMME FROM THIS. totally frustrated.:eek:
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Comments
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I am perfectly satisfied with my 3 dongle: it is prepaid as I prefer not to take out contracts or give them my credit card etc. details. Three have been improving their network, and since then I no longer get slowdowns in the evenings and at weekends, and there are no more disconnections. You can check where and when the improvements are being made on their website, or sometimes they send you a message directly.
I am in the middle of a big city, upstairs by a window and I keep the dongle on a cable not directly plugged in, all of which help with reception.
I don't play games or download films, and I do realise that it is like very fast dialup and not good enough for many people. I am paying around £5 for 1gb each month, which is a good deal.
I have seen many reviews from dissatisfied customers, and have noticed that many with long term contracts report that problems appear after a few weeks of good service. They don' know who I am, so can't slow me down.Who having known the diamond will concern himself with glass?
Rudyard Kipling0 -
thanks plutoincapricorn. you may have a point they don`t know who I am so can`t slow me down.
maybe that`s the answer get a payg dongle for a few months although I did get a friend to bring her`s to try at my home before I signed up to a contract and the service was excellent then.
I didn`t expect these problems quite so soon into contract and I do have 21 months to go!!!!!
I complained on the 3 blog and the moderator picked up my problem resulting in a tech guy ringing me from 3. I still have a problem but not half as bad as before. we do have a hardware problem with our nearest mast around here and 3 are trying to rectify. the tech guy from 3 in mombai, india, has rung me back as arranged and he has said 3 will refund me for poor service by not charging me for 2 months from april bill. march`s bill has been processed. he is ringing me back after day`s off wednesday 23rd march to see if my problems have been sorted and has promised to continue to speak to me and keep me up to speed until this problem is resolved and I am happy as a customer.
so perhaps 3 are starting to improve there customer service after so many complaints.
I like yourself use a 5m usb cable with amplification [bought from maplins and suggested by the tech guy there] and put my dongle in my window this improves connection considerably and stops interference but doesn`t stop disconnections.
hopefully my situation will improve sooner rather than later and 3 will keep there committement to offer all clients good service.0 -
I always had issues when using the supplied dongle. It got to the point that I shoved it in the drawer (it being on contract), and forgot about it for 12 months. It was only when I moved house that I found it again.
In January I got a Sony VAIO P-Series, which has a built-in 3G modem. I popped in the SIM card. Wow. It was just like using home WiFi. Fast and reliable. It was so good at home, work and in town that I phoned up and got the 5gb package rather than 1gb (going from £5.00 to £7.50/mo). Out of pure curiosity, I took the SIM out and tried it back in the dongle. It was terrible. Slow, random disconnections, etc. etc.
On that basis, it is my view that dongles are the problem. A friend of mine has the same dongle and no broadband at home, so what he did was set up a 3G aerial on his roof, (available from various places online) and run a cable to his office where he plugs it into the external aerial hole on the dongle. Perfect connection, excellent speeds etc. It appears therefore, that the built-in aerials are either rubbish, or too close to the PC and get interference?Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0 -
I've got a 3 dongle on contract, it's a pain, like you say, slow to connect, keeps disconnecting, red light shows it's disconnected, but when you go to look on the dashboard it's showing as connected, and also the other way round. We even get messages on trying to connect to say that we're outside of the Uk and will be charged at so much per gb :eek:, when infact we're still in the UK.
Emailed them to say about the problems, got a call from their call centre. We had to try the dongle at a different location to see what's happening.
It worked fine. But on getting back home we're back to the usual problems. They say the area which we live is a good signal strength, but we've never managed to have more than 1 bar showing.
So let's see what happens next.I get paid to smell great :j0
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