can i charge for writing to companies with complaints

schmo

I'm sure I read on one of the pages or on martin's weekly emials that we could charge a company we have a complaint against for the time taken to write a letter. Unfortunatley I can't find the advice anywhere! could someone please post me the link or explain to me how much one can charge and the reasoning behind it?

I'm very annoyed by pc world who refused to abide by hte sale of goods act so would like to open a can of martin style consumer "whup !!!!"!

thanks in advance

dmg24

Why would you want to? How long does it take you to write a letter?

nomoneytoday

Not unless there is a loss to mitigate...

missile

You can charge as much as you like, but the chances of receiving payment are slim to zero.

Dick_Van_Dyke

It would only be if you took substancial and significant time to resolve a complaint and suffered a loss as a result of doin so

Sending off a letter of complaint isnt likely to count.

nomoneytoday

Please pay my invoice for 20p for my reply to your post

dmg24

nomoneytoday wrote: »

Please pay my invoice for 20p for my reply to your post

Have you included the time it took to write the invoice in that?

schmo

dmg24 wrote: »

Why would you want to? How long does it take you to write a letter?

It's more so because the woman i dealt with was very rude and even refused to write down the incorrect advice she had given me stating that she had told me and that was enough. She was even being rude infront of her staff. It was a little humiliating to be honest with her speaking very loudly in the store stating that i was speaking total nonsense in front of my kids.

i basically would like an apology in public from her and any thing else i can get to put her in her place. that may sound a little petty, but the whole scenario left a very bad taste in my mouth.

Equaliser123

If you sue and represent yourself then, assuming costs are awarded (unlikely in Small Claims cases), you can claim a litigant in persons fee of £10 something per hour.

Otherwise, no.

redcard

schmo wrote: »

I'm sure I read on one of the pages or on martin's weekly emials that we could charge a company we have a complaint against for the time taken to write a letter. Unfortunatley I can't find the advice anywhere! could someone please post me the link or explain to me how much one can charge and the reasoning behind it?

I'm very annoyed by pc world who refused to abide by hte sale of goods act so would like to open a can of martin style consumer "whup !!!!"!

thanks in advance

How much would you be thinking of charging?

gordikin

schmo wrote: »

It's more so because the woman i dealt with was very rude and even refused to write down the incorrect advice she had given me stating that she had told me and that was enough. She was even being rude infront of her staff. It was a little humiliating to be honest with her speaking very loudly in the store stating that i was speaking total nonsense in front of my kids.

i basically would like an apology in public from her and any thing else i can get to put her in her place. that may sound a little petty, but the whole scenario left a very bad taste in my mouth.

Do you have any proof for anything you said happened?