Zavvi.com

JoanneJ

Have had problems with this company stating items are IN STOCK then failing to deliver or even reply to queries.

Eventually someone replied [after referring them to Trading Standards] and made apologies and promises to not put me through it again if I just try them once more.

They issued credit which I eventually got around to using. Site showed the reduction being made to published price but days later I find that the full amount has been taken from my credit card [and the credit on my Zavvi a/c now down to zero...so the 'gift' has vanished; unused.]

Now am in the same position, they ignore the online a/c enquiries despite stating they will reply in one working day [been over a week now].

See they are owned by HUT.COM so used their site to complain but so far nothing from them neither.

SO..........just to share a bad experience.

debs2327

i have am awaiting an order from them it was bought as being in stock but now they email me saying they are awaiting stock from the suppliers ???????
same happened a few months ago when they said the same about another order from them again item was bought as being in stock but then after a few emails saying awating stock from the suppliers again i requested a refund after this order is sorted out i dont think i will bother with them again x

DCFC79

JoanneJ wrote: »

Have had problems with this company stating items are IN STOCK then failing to deliver or even reply to queries.

Eventually someone replied [after referring them to Trading Standards] and made apologies and promises to not put me through it again if I just try them once more.

They issued credit which I eventually got around to using. Site showed the reduction being made to published price but days later I find that the full amount has been taken from my credit card [and the credit on my Zavvi a/c now down to zero...so the 'gift' has vanished; unused.]

Now am in the same position, they ignore the online a/c enquiries despite stating they will reply in one working day [been over a week now].

See they are owned by HUT.COM so used their site to complain but so far nothing from them neither.

SO..........just to share a bad experience.

I tihnk sendit.com is also owned by zavvi but i could be wrong


Not had a problem with zavvi before, used a couple of times now and been quite pleased

Helix

DCFC79 wrote: »

I tihnk sendit.com is also owned by zavvi but i could be wrong

They are (well The Hut) as well as, ASDA, Argos, Woolworths and WH Smith Entertainment, LoveFilm Online Store and some others.