So annoyed with B & Q!

luckichi

the new 45 day policy is for returns like yours if you buy too much etc, the toilet seat would be the customer returning it as a faulty item yuk, which has a completely different policy

jacksback

luckichi wrote: »

the new 45 day policy is for returns like yours if you buy too much etc, the toilet seat would be the customer returning it as a faulty item yuk, which has a completely different policy

Ah right I see :beer:

Mankysteve

jacksback wrote: »

It is £25 box of laminate floor and £15 tin of paint can't see anyone buying that on ebay! I know people buy anything on there but would probably only just cover the fees! I can understand why B & Q have changed there policy as someone brought a used toilet seat back when I was in there!! But for new unused items still for sale in the store I don't see why they can't change it.

You may find that keeping spare pack of laminate may actually be a good idea and you can always use the paint else where or use it to patch bits up as and when.

jacksback

Mankysteve wrote: »

You may find that keeping spare pack of laminate may actually be a good idea and you can always use the paint else where or use it to patch bits up as and when.

Yes,, Thanks everyone for your replies,, I will be more careful in future :beer:

jacksback

:rotfl:Here's the reply I recieved from my email to B & Q after 4 days,, answering a completely different query to mine,, obviously on the ball there :T

Thank you for your recent letter regarding the difficulties you have
experienced with the purchase of an end panel from our Hull St Andrew
B&Q store.

We are concerned to learn of these problems and will be assisting the
store to reach a prompt resolution to this matter. As soon as our
investigations are complete, the relevant department will contact you.

In the meantime, please accept our sincere apologies for any
inconvenience that you may have been caused and we are very sorry you
have had reason to complain.