Jet2 airport checkin

lilian1977

Hi everyone

Can anyone shed any light on this? I'm wondering whether I will have to pay for airport check in with Jet2. According to my email confirmation we have opted for airport check in. So, from these T&Cs, do we have to pay anything?

Check-in

Online Check-in

If you have selected to check-in online during the booking process (this facility is generally available from 28 days up to 5 hours prior to your departure), please ensure you have printed off your boarding pass, and proceed to the ‘Bag Drop’check-in area. Please be advised that the ‘Bag Drop’ check-in area closes 40 minutes prior to departure. If you are checking in with hand baggage only, please proceed with your boarding pass directly to Airport Security.
What if I have chosen on-line check in but am unable to print my boarding card at home?
If you forget to check-in on line prior to your departure, are unable to print your boarding card or lose your boarding card prior to arrival at check in you will be charged an administration fee on checking-in at the airport currently GBP15/EUR20/CZK540/CHF30/PLN85
Please note that on-line check in is not currently available for customers travelling with infants or requiring wheelchair assistance. For these customers, seats will be allocated at check-in.
Airport Check-in

If you have selected to check-in at the airport during your booking process, please go directly to the Jet2.com check-in area assigned to your flight number. If you are travelling with hand baggage only and have not chosen to check-in on line, please go directly to the Jet2.com check-in area assigned to your flight.



I think it suggests that if you opt for online and then check in at the airport you have to pay, but if you opt for airport and check in at the airport you don't? Any help would be good though! x

babyboomer50

In the Jet2 FAQ regarding check-in

What if I have chosen on-line check in but am unable to print my boarding card at home?
If you forget to check-in on line prior to your departure, are unable to print your boarding card or lose your boarding card prior to arrival at check in you will be charged an administration fee on checking-in at the airport currently GBP15/EUR20/CZK540/CHF30/PLN85
Please note that on-line check in is not currently available for customers travelling with infants or requiring wheelchair assistance. For these customers, seats will be allocated at check-in.

lilian1977

Yes I saw that (it's pasted above in my post) but I haven't actually chosen on-line check in, I have chosen airport check-in, that's why I'm asking the question.

whatmichaelsays

If you have chosen airport checking, the relevant fee will more than likely have been added to your booking cost.

As far as I'm aware, you won't be offered the opportunity to check in online if you have selected airport check in

babyboomer50

Sorry - wasn't reading it properly.

When you booked, by opting to check in at the airport, you paid more than if you opted for on-line check in, so you should not have to pay any more.

I have the opposite problem. I booked on-line check in, so I can print my boarding pass but I don't know how I get my seat number. If I reserve seats on-line, it costs £7 each, which is more than airport check in.

thedriver

sorry to tag onto this thread, but I also have an issue with Jet2.

i have just tried to check in online and it wont let me as I am travelling with an infant. I have paid for online check in, will I have to pay additional charges (flight is from Sharm).

Any help appreciated.

lilian1977

babyboomer50 wrote: »

Sorry - wasn't reading it properly.

When you booked, by opting to check in at the airport, you paid more than if you opted for on-line check in, so you should not have to pay any more.

Ah ok. Well, that now brings up another issue - we didn't pay for the flights as they were free with the 20,000 free flights competition last year! I think I'm going to need to ring them...thanks for the advice! x

elfen

babyboomer - you only get reserved seats if you pay, otherwise you just sit wherever you want.

liam8282

thedriver wrote: »

sorry to tag onto this thread, but I also have an issue with Jet2.

i have just tried to check in online and it wont let me as I am travelling with an infant. I have paid for online check in, will I have to pay additional charges (flight is from Sharm).

Any help appreciated.

I recently travelled with Jet2 and had the same situation.

You do not need to pay any additional charge to check in at the airport, there is a section on their website that tells you all about checking in with an infant.

When you purchase the tickets it forces you to pay for online check in, even though you can't use it. (it did for me anyway)

liam8282

lilian1977 wrote: »

Ah ok. Well, that now brings up another issue - we didn't pay for the flights as they were free with the 20,000 free flights competition last year! I think I'm going to need to ring them...thanks for the advice! x

I also used my free flights when I travelled with Jet2, I had to check in at the airport as mentioned above, and didn't have to pay for check in.

I read the confirmation etc at the time and it confused me too, I did have some money just in case I needed to pay to check in, but as I said I didn't need to pay.

lilian1977

liam8282 wrote: »

I also used my free flights when I travelled with Jet2, I had to check in at the airport as mentioned above, and didn't have to pay for check in.

I read the confirmation etc at the time and it confused me too, I did have some money just in case I needed to pay to check in, but as I said I didn't need to pay.

Exactly what I needed to know - thank you so much! x