buy as you view

g4z

ok i have an account with buy as you view, and i believe i have been missold warrentys and insurances on the products, i bought a tv 3 years ago and it was almost paid off when i got a bed from them, now i worked out what the new payment should be myself this time and when the quoted me a higher figure i thought i must have worked it out wrong, a couple of months after i phoned them to query my account and they said the payment prices were also subject to warrenties and insurance that covered things like theft of the items or accidental damage now i would never have taken this out as i have my own home insurance to cover these things, i was never informed i would be purchasing these things but looking back at credit aggrements they are on there but its not very clear do i have a case to claim these back? i have been paying about an extra 6 quid a week for like 4 years which would be like 1200 for these covers i didnt know about or need.

cheers garry

Andrew_Thomas

Do you have all the original paperwork?

g4z

hmm yes somewhere

Andrew_Thomas

well it would be easier if you do have the paperwork as even if the company which sold the policies has gone bust or into administration you can still get compensation from the financial services compensation scheme

di3004

If the business are listed with the Financial compensation Scheme then you reclaim through them as Andrew have stated, you contact them to arrange for them to send you a claim form through the post, details here:
http://fscs.org.uk/contact-us/

Good luck.

g4z

buy as you view is still in business an i still have an account with them?

mangle101

Hello, I am a member of the Senior Managment Team at BAYV. I am sorry that you have had an issue with your account.
In order for me to help, I would be grateful if you could contact me at [EMAIL="communications@bayv.co.uk"]communications@bayv.co.uk[/EMAIL] and include in your email that you have made a posting on moneysavingexpert.com.

I will ensure that your issue is dealt with efficiently by your Regional Director.

Best regards

BAYV

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g4z - Fair play to him / her for posting. Lets hope you get things resolved.

Good Luck:)

g4z

many thanks BAYV i do appreciate your post email sent

reguards

Garry

hazeleyes68

BAYV wrote: »

Hello, I am a member of the Senior Managment Team at BAYV. I am sorry that you have had an issue with your account.
In order for me to help, I would be grateful if you could contact me at [EMAIL="communications@bayv.co.uk"]communications@bayv.co.uk[/EMAIL] and include in your email that you have made a posting on moneysavingexpert.com.

I will ensure that your issue is dealt with efficiently by your Regional Director.

Best regards

BAYV

I have also contacted by as you view via this email address and have recieved a prompt reply of acknowlegement of my email . Awaiting now to hear from The Regional Director of my area . I am contemplating whether to send a SAR ( Subject Access Request to Buy As You View . Will keep you up to date with my progress .

g4z

i recieved a prompt e-mail in return but have yet to hear anything else?

hazeleyes68

g4z wrote: »

i recieved a prompt e-mail in return but have yet to hear anything else?

Received a letter of decision made ,suprise suprise ,it states they believe I was not sold the warranty unfairly . I am now awaiting form of the ombudsman to submit a complaint of miss sold warranty and a few other issues I have with regards to my agreements . How they can justify £75.00 warranty charge for an £89.00 item is beyond belief . I have spoken to 2 past collection agents of Buy As You View ,both state they had to sell the warranty along with the goods ,or would have a b*****ng for it . Not once was I ever asked if I wanted this extended warranty ,or if I had my own insurance ,or that if i wished to do so I could seek a cheaper option .Alsp paying interset upon interest for this warranty and arrangement fees at £15 - £30 a time .Also agreements can not be found . I will fight this decision all the way .

It is also worring after reading an article I found on the internet dated 31st July 2008 on Walesonline , on how personal data is disposed of with Buy As You View