Moving house - cancel O2 bb or move over?

locky123

I've been with O2 for just over year, very happy with service, but will be moving house later this year. I see that there is a moving house process on their website. I've checked that the area we're moving to has the same level of O2 bb, so is it better to use the moving house option, or can I cancel and then open a new O2 bb account after moving in, using my wife's name. Will they class this as a new customer?

miketurtle81

If you get improved benefits for becoming a new customer in your partner's name then why not? Otherwise I'm sure the moving house process is effective if you can't get more out of cancelling and re-subscribing altogether.

locky123

Is definition of a new customer, house address, or telephone number, or account holders name?

If we take our old telephone number to our new house will this cause problems.

Cashback on new O2 customers is £50.

Currently paying £7.50 pm for O2 standard.

Read that I could possibly get about £25 pa discount if I ring O2 rentions, as out of contract. So sounds to me better trying to go route of being new customer, but dont understand definition of 'new customer'.

macman

Bear in mind that if you got the 'new contract' route then you'll have a break in service of about 10 days once you move and order the new broadband.
Is there already a working BT line in the new property? If it's been LLU'd then that will cause further complications, as you'll have to take the line rental back to BT before you can order or transfer 02.

kwikbreaks

You still get a break in service if you move. If I'd known that I would have gone the new contract route instead of accepting 3 months free for a fresh 12 months and then moving.

I already owned the house and had a working phone there. Despite that they wouldn't place the order with OpenReach for a new connection until the day it was disconnected at the first house. After that it didn't go live on the day they promised. I assumed it was an OpenReach delay but when I called it wasn't - their network folks hadn't done whatever it is they have to do to activate the port and it took a further 2 days - about 10 days in all.

I took the route I did because I'd only laid out £18 for the first year on top of mobile fees and thought it would be a smoother move with limited break. It wasn't. I wish I'd screwed them for another wedge of cashback.

mk-donald

If you decide to go down the 'move' route (which is free once a year) there is a process for SIMULTANEOUSLY providing a new landline and broadband on it - but only a couple of weeks ago o2 were reported as not participating in it (yet). If I was in your shoes I would:
a) check to see if they ARE now participating (their sister company Be apparently is!)
b) confirm with o2 that you WOULD get o2 Std (ie not just could, ie be sure they will allocate a free circuit for you - it is POSSIBLE the LLU kit will become ful!) - if not then you might want to sign up afresh when there to be sure.
c) as others have said seek SOME incentive to stay loyal as clearly your move is a major opportunity for "disloyalty" - eg the £50 mobile credit, £2.50/m off, some free months or some combo of those.

If you decide to go down the new subscription/subscriber route as well as (current) £50 referral site cashback o2 have also extended the £50 mobile phone credit to include o2 Standard (to 31 Mar; they had originally advertised it only for Premium/Pro and running to 30 Apr).

FYI: A reference to that simultaneous provision service by another ISP
http://www.zen.co.uk/Broadband/zenbroadband/simultaneous-provide.aspx

MKD