Noise on Line with Broadband

espresso

duchy wrote: »

I'm paid to do this for a living -OP can take my advice or not as they choose.

Your advice was completely incorrect and unfortunately badly trained script monkeys like yourself give some ISP's a very bad name by religiously following their script.

You obviously did not understand what James123 posted, when he stated that "the modem is wired directly into the NTE5 vie a NTE2000".

You should request more training as you are obviously not properly equipped to do your support role properly, if you are not familiar with a BT NTE2000 faceplate filter used by many.