We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

poss water leak

Options
hi

this is my first post so hi :)

i moved in to a new house on the 25th of jan took a reading of the meter a few days later

30th jan 1210
16th feb 1214
23rd feb 1216
2dn mar 1218
today 1227

things i did first made sure no water was running inside the meter disc was still turning so i turned off the main stop !!!! still the meter disc was turning just to make sure i went in the loft checked the heating and water tanks both fine i removed the bath panel no leaks and checked taps and pipes ect i can't find any sign of leaks inside but also due to turning the stop !!!! off and the meter still turning i am thinking it is a leak outside from the meter to the house
or does that reading seem right ?


thanks for advice in advance


rob

Comments

  • robchap_2
    robchap_2 Posts: 61 Forumite
    ok looks like there is a leak i did a 2 test today

    all water to the house shut off and the meter reads we used 32 liters after i turned the water off
    so it is a faulty meter or a leak under the road
  • marcmanu
    marcmanu Posts: 33 Forumite
    bit off topic, but if the leak is in your property and not on public, you are entitled to a free repair of any leaks, etc by the water company. so look into it and dont pay!
  • robchap_2
    robchap_2 Posts: 61 Forumite
    was told yesterday i would need to wait 6 weeks to 12 weeks for someone to take a look but a guy turned up today and confirmed we have a leak near the meter
    he has booked a repair tream to do the work and has had a stop put on our account
    once the repair is done he will read the meter and then read it again 1 week later to get our avg bill worked out

    so it all worked out in the end :)
  • Gothicfairy
    Gothicfairy Posts: 3,060 Forumite
    marcmanu wrote: »
    bit off topic, but if the leak is in your property and not on public, you are entitled to a free repair of any leaks, etc by the water company. so look into it and dont pay!


    That does depend though on the company.........Some do NOT offer this as it is not a legal requirement.
    There is a race of men that don't fit in; A race that can't stand still;
    So they break the hearts of kith and kin, and roam the world at will.

    Robert Service
  • Cardew
    Cardew Posts: 29,060 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    edited 17 March 2010 at 10:10PM
    marcmanu wrote: »
    bit off topic, but if the leak is in your property and not on public, you are entitled to a free repair of any leaks, etc by the water company. so look into it and dont pay!

    As said above, you have no 'entitlement' to a free repair although many companies will 'attempt' a 'one-off' repair as a goodwill gesture.

    However if the repair is complicated e.g. under an outbuilding/patio they can(and probably will) refuse to repair it free.

    Severn Trent are one of the better companies in this respect and they state:


    As part of our effort to reduce water leakage we may be able to help.
    Severn Trent Water provides a free, non emergency, repair service for
    straightforward leaks on service pipes. We will not carry out a free
    repair if the leak is found to be:

    inside your home

    under or close to a wall, shed, garage or any
    permanent structure

    under a block paved or concrete reinforced surface
    We will also not repair free of charge if:

    we cannot readily identify where the leak is. For example, on a
    very long length of pipe

    the leak is on someone else’s property

    the pipework is in very poor condition. For example, if the
    service pipe has burst more than twice in the previous two years
    We do not provide an ‘emergency service’ in relation to private pipes
    and will deal with the leak in working hours as part of our normal
    workload.
    A representative from Severn Trent Water will advise you if the free
    repair service is applicable, given your circumstances and what to
    do next.
    If we cannot offer a free repair then we will be happy, in most cases,
    to provide a price to carry out the work. Alternatively, you can repair
    the leak yourself or use a contractor or plumber of your choice, at your expense.
  • 7jades
    7jades Posts: 6 Forumite
    thats great!
  • lapat
    lapat Posts: 816 Forumite
    most will repair the leak foc, but they will only make the reinstament safe. so if you have a pressed concrete drive or block paving you will have to put it back yourself to its original state.
    need to have a lightbulb moment
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.