Advertised broadband speeds

sct73

Is there anything I can do about my contract with SKY. I have signed up a while ago and although the service I get is OK, I was told that I can get upto 10Mb download speeds. I actually get 0.5Mb

Seriously!!!!!!! This cant be right, Im paying for something I am only recieving a tewntieth of!!!!!!!!:mad:

Please help!!!!!!!!!!!!

kwikbreaks

That magic "upto" means you have no claim. The sync speeds you end up with from any ADSL depend on your phone line and the internal wiring. The only thing the ISP can influence (by making worse than the sync can support) is the actual download speed achieved.

10Mbps is a very strange speed to claim - wherw did that number come from?

sct73

SKY - SKY everyday packaeg including download speeds of upto 10Mb

cajef

sct73 wrote: »

, I was told that I can get upto 10Mb download speeds. I actually get 0.5Mb

The operative words are 'UP TO',there is no ISP that can guarantee any speed as it depends on factors such as line quality and distance from the exchange, it is maybe that is the maximum speed you can get on your line.

You need to look at your router stats and see what your attenuation and sync speeds are to get an idea of the speed you are capable of receiving.

kwikbreaks

sct73 wrote: »

SKY - SKY everyday packaeg including download speeds of upto 10Mb

Yes I see it. Most offer plain ADSL which runs up to 8Mbps and/or ADSL2+ which can run to 24Mbps but is usually marketed as upto 20Mbps. Sky must be selling a capped ADSL2+ service.

To know if you are getting the best your line can deliver you need to post up your router stats - http://www.kitz.co.uk/adsl/frogstats.php Internal wiring problems can sometimes destroy an otherwise good connection.

miketurtle81

I have heard of a number of friends and acquaintances who have had difficulties with SKY broadband i.e. connection dropping and painfully slow upload and download rates. Those famous last words 'up to' mean ISP's can offer any kind of speeds below their highest transfer rates unfortunately.

macman

OP, you need to do all the internal tests first before blaming Sky (I assume this is a Sky LLU service and not Sky Connect?)
Do you have known good ADSL filters on all active extensions (this includes your Sky box)?
Are you running your speed test with the router plugged into the BT test socket behind the master socket faceplate? This will eliminate any problems with your internal wiring.
Are you running your speed test using ethernet, not wireless connection? This will eliminate any problems with your wireless connection.
Retest your line speeds:
www.speedtest.net
and post the results.