my hatred for very.co.uk very bad customer service very awful

nikkinix

Hate them! Customer service are appalling - most advisors are rude & unhelpful, you get passed from pillar to post when you call and you do not ever get replies to e mails. I have bought a lot over the years with them, but will never again as everything i have bought lately has caused massive problems! Steer well clear!!!

khiaed

I have had this exact experience today! I have been dealing with it for 4 hours. Now I have some kind of outcome but the whole thing could have been sorted so simply, awful, awful. Genuinely upset by it all.

melbell

Being ex-staff I felt I had to reply to comments made as to defend some colleagues

"Staff are rude"
They really don't mean to be rude. SDGs (Now Serco Global Services) policy is "get rid of a customer in under 200 seconds, 90 Seconds is spend on passing Security (Red SEV-IR) that that leaves 110 seconds to resolve the issue. They are being harrassed by management and customers who want lots of time and discounts (Customers get rude when they can't haggle, get free delivery or demand extras)

Staff are unhelpful
Its not that the staff want to be the procedures they have to follow are unreal. a missing payment (that any level 2 advisor could search for as theyve had to the training) needs to be referred. GLIT (Which I see on here alot Goods, Lost, In, Transit) has to be referred to Order Trace. They when I was leaving had a 12 week backlog. Elextrical aftercare/Upholstry have 8 members of staff for the whole company.

"I'll speak to a manager"
They truly know less than the staff so don't waste your time.

I don't get replies to emails or they aint helpful
Well. Would you try if your loosing your job in the next month or so?

Theyre closing 3 offices down due to the Serco Merger. Worcester, Preston and Manchester. Manchester closed down last year and the other two this year.

So you are loosing alot of experienced staff!

Equaliser123

melbell wrote: »

I don't get replies to emails or they aint helpful
Well. Would you try if your loosing your job in the next month or so?

!

Actually, yes I would.

And it isn't just a recent thing. People have being saying how dire they are for years.

melbell

Equaliser123 wrote: »

Actually, yes I would.

And it isn't just a recent thing. People have being saying how dire they are for years.

So you'd work hard for an employer that will eventually sack you?

Pull the other one.

Alot of emails are automated regardless

Equaliser123

melbell wrote: »

So you'd work hard for an employer that will eventually sack you?

Pull the other one.

Alot of emails are automated regardless

In a redundancy situation? Yes. But then I am a professional.

As I said, Very have been criticised for years. I think it has more to do with the people they employ and their apparent lack of empathy or talent than the fact that they may be being made redundant.

angelac_2

Shocking customer service!!

I've recently closed my account as I will not tolerate such rude and disrespectful treatment, not from just the call handlers but the Managers who wont take a call from a very disgruntled customer. I was left on hold for 15 minutes before I hung up and had to call back to be told the Manager was going into a meeting, and to give me £10 refund to shut me up! They are quick enough to charge you £12 when you miss a payment but there is no recompense when they have failed on their side. I have been a customer of Argos for many years and maybe Very should take a leaf out of their book.

I received the letter regarding the closure of my account which also referred to the sample I had requested, hey if they cant get a letter right what chance have you got when you have a problem???

So long Very what a relief knowing I wont ever have to call your contact centre again!

Twisted_Cherry

melbell wrote: »

Being ex-staff I felt I had to reply to comments made as to defend some colleagues

"Staff are rude"
They really don't mean to be rude. SDGs (Now Serco Global Services) policy is "get rid of a customer in under 200 seconds, 90 Seconds is spend on passing Security (Red SEV-IR) that that leaves 110 seconds to resolve the issue. They are being harrassed by management and customers who want lots of time and discounts (Customers get rude when they can't haggle, get free delivery or demand extras)

Staff are unhelpful
Its not that the staff want to be the procedures they have to follow are unreal. a missing payment (that any level 2 advisor could search for as theyve had to the training) needs to be referred. GLIT (Which I see on here alot Goods, Lost, In, Transit) has to be referred to Order Trace. They when I was leaving had a 12 week backlog. Elextrical aftercare/Upholstry have 8 members of staff for the whole company.

"I'll speak to a manager"
They truly know less than the staff so don't waste your time.

I don't get replies to emails or they aint helpful
Well. Would you try if your loosing your job in the next month or so?

Theyre closing 3 offices down due to the Serco Merger. Worcester, Preston and Manchester. Manchester closed down last year and the other two this year.

So you are loosing alot of experienced staff!

When I worked there the management were less than useless, most of the time they spent there time sat at a desk playing solitaire and that was 13 years ago! Ahhhhh I have such fond memories of a crap, tedious, boring job, although order line was better than telesales especially cold calling people on a Sunday morning to get abused!

Two good things came out of my time working for that company... (1) I met my best friend and (2) I got sacked... :rotfl:I practically bounced out happy the day they fired me!

And don't even get me started on Yodel... :eek:

fitnessfreak2012

very are useless I've had numourous hone calls and email exchange.
i ordered a Acer monitor for my son for Xmas and it has been delayed 3 times it was supposed to be delievered yesterday but no it didn't show up. I rang customer service, they cant do anything they said order has been processed which it hasn't because yodel the crrier has no idea about the item. I've had to send a cancel request through them but ill never have time to order another one now!
they could easily ring the company but no lazy cows wont do that. The company should be shut down and im going fo request legal action through trading standards.

visidigi

fitnessfreak2012 wrote: »

but ill never have time to order another one now!

Amazon. Next day Delivery. Plenty of time.