Vodaphone or should i say shocking serive.

kellyallen_3

I recently took out the iphone as an additional phone on my contract and boy wish i never bothered - Never had such a bad service in my life.

Ive sent the following off to vodaphone as i have had no luck on the phone.

Anyone else had issues????? Would love to hear



I would like to make a formal complaint and express my dissatisfaction regarding the level and lack of customer service I have received from Vodaphone in the past few weeks.

Back in February I called Vodaphone and expressed and interest in the Iphone. However this is where all the problems start. I spoke to a gentleman and advised him I would only want to take the Iphone out if I could downgrade the price plan. The gentleman I spoke to advised that yes this would be fine to do and once I receive the Iphone to give them a call and they would happily change the price plan

So the Iphone came and I set it up. I then called Vopdaphone and spoke to a lady and advised her what I was informed, she then came back to me and said it was not possible to downgrade as it was still inside 9 months. I explained to her that I only took the Iphone out because I WAS TOLD that I could downgrade I f I was told the correct information when I first made the phone call I wouldn’t of took the Iphone out. She apologised and said I was informed incorrectly.

Now the problems don’t stop here. I then said I wanted to send the iphone back based on incorrect information being given. So it was agreed that a bag would be sent to me and the contract was cancelled there and then. So I sent the the phone back and though that would be the end of it. However I went to my bank on 7th March and discovered that vopdaphone had debited £105.00 out of my account, bearing in mind NO BILL had bee sent.

So on Sunday I made yet another call to vodaphone to find out what you were playing at. Only to be told that you had debited my account for the Iphone – This is bang out of order. I spoke to a lady called Nora who said that she would authorise a £50 refund for the Iphone and would also get a manager to call within 48 hours but guess what no one bothered to call me. So yet again it was down to me to chase again and this time I filled out the only email form off you website asking for a call.

I have had a call from Chris in you customer service department and explained to him the situation and I still don’t feel my complaint has been auctioned.

He also advised me that the refund didn’t get authorised until Tuesday so yet again I was told the wrong information.

Vodafone

Hi kellyallen

I'm disappointed to see you've had a negative experience with us.

If you haven't had this resolved yet I'd love to help. Feel free to send me an email from here with a link to your thread and your username. Make sure when you send it that you include the code WRT135 in the subject line so that it routes straight to my team.

I'm sure I can help

All the best

Kirsty
Web Relations Team
Vodafone UK