cancelling sky online

kate83

Hi,
I read that someone cancelled their sky online but can't find it now.
I tried to do this but they just sent an email saying they had to speak to me first and asking when they should call me . If I'd wanted to do that I would have just phoned them up
Does anyone know if you can just do it in writing or do I really have to speak to them?

patricia1066

This site may not be up to date but seems to answer your question.
http://www.christiansat.org.uk/cancel.html#CancelOnline

Print out the email showing the date it successfully posted to the recipient. This might be difficult if you used their Contact form.

The postal contact is Sky Subscribers Services Limited, Customer Care Department, PO Box 99, Kirton Campus, Livingston, West Lothian, EH54 7PR.

I recommend sending a letter registered post with their email attachment. You note they have acknowledged the cancellation from whatever date, and that they can contact you, giving your preferred arrangements.
The contract ends on the expiry of the fixed term, or the end of the rolling contract date. That is, you may be in fixed term contract or out of it and in a monthly rolling contract.

ACDeag

I used this link and it worked fine.

https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

Did take a few days for Sky to come back to me, but they back-dated the request so the 30 days started on the date of the request.

kate83

Hi,
Thank you, I've just emailed them back.