T-mobile customer services

bb69

Why is it so rubbish?

Why can't they answer a question without a sarcastic tone?

Why can't they let you get out a sentence without interrupting?

Why can't they let you finish a question before putting you on hold?

banger9365

there fine with me
always got my problems sorted with in a few phone calls to the right poeple

daggy

Perhaps you could specify, what issue did they fail to resolve?

GetRealBabe

Hi

I sent a couple of emails to T-mobile customer services and they have called me on my mobile. I've never had a problem.

GRB

Guys_Dad

bb69 wrote: »

Why is it so rubbish?

Why can't they answer a question without a sarcastic tone?

Why can't they let you get out a sentence without interrupting?

Why can't they let you finish a question before putting you on hold?

......Training ????????????????

epatolles

maybe the person you got through to is having a worse day than you? they are human after all... and aren't exactly in an amazing job!

daedana

Maybe not what you should get for customer service, but still try to live with it.

bb69

Hi Folks

I was having a wee rant lol

One example: After being transferred to two people .. I was then put through to the upgrades dept on hold for 15 mins..
He says who he is and what dept.. I say Hello I have two queries please firstly I would like to check my account is in order... He then starts to talk over me and says I was through to the wrong dept then transfers me.. without letting me finish speaking!

I do think there are some very lovely people on there, but I always seem to speak to 1 or 2 dodgy ones before I get my problem sorted.

Thanks for listening lol

smallfry1983

From memory of when I worked in a Tmobile call centre, the upgrades and retentions team will only ever deal with those questions, and nothing else. If you were on hold for 15 minutes I'd guess they were pretty busy the day you phoned

bb69

smallfry1983 wrote: »

From memory of when I worked in a Tmobile call centre, the upgrades and retentions team will only ever deal with those questions, and nothing else. If you were on hold for 15 minutes I'd guess they were pretty busy the day you phoned

Yes they were busy the 2nd time was a whopping 22 minutes :eek:

I wanted to check my account was in order as I had sent back a phone I upgraded to, so wanted to make sure before I ordered another phone.. He didnt let me finish lol

rafwood

GetRealBabe wrote: »

Hi

I sent a couple of emails to T-mobile customer services and they have called me on my mobile. I've never had a problem.

GRB

do you have the email address for t mobile?