RetailEyes questions

corbyboy

Beady_Eye wrote: »

Hi

Just joined Retail Eyes and I've got a question about reimbursement.

If the Reimbursement is £20 and you only have to go to e.g a pub and order a pint of lager, if you buy 3 pints of lager, will they reimburse you for all the drinks you buy or just the one pint. If the reimbursement is £20 I am assuming they will pay for all your drinks that night upto a maximum of £20, not just the one that you have to buy to complete the assignment.

Thanks in advance.

It depends what the assignment notes say. They are usually very specific about what you need to buy and they only pay you for exactly what is in the notes.

*Snowflower*

Beady_Eye wrote: »

Hi

Just joined Retail Eyes and I've got a question about reimbursement.

If the Reimbursement is £20 and you only have to go to e.g a pub and order a pint of lager, if you buy 3 pints of lager, will they reimburse you for all the drinks you buy or just the one pint. If the reimbursement is £20 I am assuming they will pay for all your drinks that night upto a maximum of £20, not just the one that you have to buy to complete the assignment.

Thanks in advance.

In my experience if it has not stated in their notes that they will only reimburse me for one drink they have paid for everything I have ordered up to the value of £20.

Clare
:beer:

Beady_Eye

*Snowflower* wrote: »

In my experience if it has not stated in their notes that they will only reimburse me for one drink they have paid for everything I have ordered up to the value of £20.

Clare
:beer:

That's what i was thinking because why would they pay £20 just for one pint of lager.

hfc53

Dear All,
I have been a mystery shopper for many years and I have just been let down really badly!
I took on a job for RE at a particular Dry cleaners.
I took along my beautiful winter coat and left it there. I was quite happy until I received the coat back. It was ruined. I mean absolutely ruined. What was once a comfy, cosy, long black cashmere coat with glorious red lining was now a wrinkled, shrunken mess. Bits had faded, shoulder pads were screwed up, buttons all over the place.
I contacted RE. Eventually they got back to me.
The Dry cleaners denied any wrongdoing, although when I took it to a different dry cleaners they took one look at it and said 'it's been washed not dry cleaned!'
Surely this should have been sufficient. but no.
The dry cleaners said that as I could not prove that it had happened as a result of their work, they would not accept liability.
The Mystery shopping company.... TWO MONTHS later eventually agreed to give me 50% of the cost of the coat back. This was a 'goodwill gesture as I didn't have the receipt!'
To be perfectly blunt, I wouldn't work for RE again, ever! They are very very rude, unhelpful and the operations director of RE actually told the woman in the dry cleaners that I was a mystery shopper!!!!!!!!! That really was the final straw for me.
So simply be very wary. If anything goes wrong you are on your own! They will drop you in it straight away!
You may enquire why I did not get in touch with the CEO? I did I sent him email after email after email. All to no avail. Either he doesn't exist or he is just a coward.
Please excuse my upset, but the coat cost me £299, after paying for a clean at £16.20, I received £5 for the report and £10.00 towards the clean, then £150 towards the cost of a new coat. Not including the six trips to the cleaners on the advice of RE and the two months of daily phone calls to RE and the cleaners. overall I'm massively out of pocket and massively out of patience with them.
If you work for them, good luck, I hope your experience is better than mine.
Hugs
hx