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Tesco electrical returns

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f1charlie
f1charlie Posts: 1,228 Forumite
in Techie Stuff
Anyone had experience of returning electrical items to Tesco?

Returned my Samsung 'Grabbit' DVD recorder because it had trouble with dual-layer discs. Because it was outside the 14 day return period, they said their
'technicians' would have to look at it first.

Will they contact me to tell me what's happening or will I have to chase them?

Thanks
Charlie
Charlie
«1

Comments

  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    They legally will have to contact you.. it is your proprety and if they currently are holding it for you, you should have some sort of receipt or document to say they have it?

    Once their technicians declare it faulty you're sent a new one (unless discontinued)

    This is general practice for retailers regarding faulty returns outside of the return period.
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • f1charlie
    f1charlie Posts: 1,228 Forumite
    MercilessKiller wrote:
    They legally will have to contact you.. it is your proprety and if they currently are holding it for you, you should have some sort of receipt or document to say they have it?

    I've got the courier's collection receipt.


    Anyone had any experience of how long it takes for a response?

    Charlie
    Charlie
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Well using my experience from other retailers with similar policies.. can be up to a month.. shouldn't be any more though..
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • f1charlie
    f1charlie Posts: 1,228 Forumite
    Just as well I've still got my VCR!

    Charlie
    Charlie
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    VCR.. What's on of them ;)

    I'm a student and my room at uni consists of 2 monitors for my pc, a laptop, and a dvd player with (soon to be) an LCD tv.

    Anyone over a certain age would be lost in my room heh :D good old youth (scuse the paradox)
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • f1charlie
    f1charlie Posts: 1,228 Forumite
    Steady on there, young whippersnapper ;)
    Charlie
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    haha.

    All I can say is.. Sky Plus, no problem.. when I want my dad to record Doctor Who on the other TV however, then I need to ask him to set the VCR as i don't have a clue :p
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • f1charlie
    f1charlie Posts: 1,228 Forumite
    See, us oldies (relatively speaking) do have our uses!

    Charlie
    Charlie
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I don't doubt that!!!

    Though if in the old generation its vcr's and youth is all this new stuff... what will it be like when im in the old generation :| Scary to think!

    Until then I shall keep using you for my old style money saving techniques ;)
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • Bossyboots
    Bossyboots Posts: 6,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    We took a faulty DVD recorder back to Tesco after my daughter had had it for five months. The offered us an exchange but we said we wanted our money back and they refunded without any quibble.
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