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Innaccurate car service quote. Help
My first post
I took my car in for a service and to repair the underside of my car. They phoned yesterday saying they would have to order a whole new exhaust , costing £500 and the total cost of work would be £670. I agreed to this so the work has been done.
Today they phoned for a card payment and said I owe £800. I queried this with the guy I spoke to yesterday. He says he thought the total was £670 but he was wrong and it was £800 and so this is what I have to pay.
Do I have any right to say I'm paying £670 and no more, and expect to get my car back?
It's Benfield Toyota BTW
jelley100
I took my car in for a service and to repair the underside of my car. They phoned yesterday saying they would have to order a whole new exhaust , costing £500 and the total cost of work would be £670. I agreed to this so the work has been done.
Today they phoned for a card payment and said I owe £800. I queried this with the guy I spoke to yesterday. He says he thought the total was £670 but he was wrong and it was £800 and so this is what I have to pay.
Do I have any right to say I'm paying £670 and no more, and expect to get my car back?
It's Benfield Toyota BTW
jelley100
0
Comments
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Its his tough !!!!, he quoted you £670 and that's all you have to pay.
Proving it is another matter, however.0 -
More importantly what Toyota exhaust costs £500?0
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Kurtis_Blue wrote: »More importantly what Toyota exhaust costs £500?
It's a Toyota dealership, not a back street garage. Not un unusual price for modern car at dealer.
MOMENT
0 -
Was it a Quote or an Estimate ?
Quote ....you pay the £670
Estimate ... you probably end up paying the £800.
I know which the garage will say it was.0 -
Do you have any written proof of the quote?0
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It was the amount given as the total amount i had to pay. I don't have written proof but my mother was also quoted the £670, and the guy agreed this is what he quoted.
Does this help my case?0 -
Was £670 the price without VAT?0
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This is a problem with a large number of garages (independents & franchises) they do not include the VAT in their initial quote. As it happen £670 + VAT comes to £787.25. Not that far from £800.0
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This is a problem with a large number of garages (independents & franchises) they do not include the VAT in their initial quote. As it happen £670 + VAT comes to £787.25. Not that far from £800.
+1 on the VAT....
and agree with others was it quote or estimate.
My car had an estimate last week for £80 final bill was £125 c'est la guerre.
Get it in writing the next time but most won't do it because some jobs can be a reall bu$$er to do. You have to trust the garage and when you stop trusting then you move elswheree0 -
This is a problem with a large number of garages (independents & franchises) they do not include the VAT in their initial quote. As it happen £670 + VAT comes to £787.25. Not that far from £800.
As far as I'm aware it is illegal to quote vat ex prices to private customers.
look up consumer protection against unfair trading regulations 20080
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