we've no cash other staff counting large amount of cash

moh1962

I took my mobile into carphonewarehouse for repair.i paid £48.84 deposit on a standby phone.in cash.
when i went back to pick my phone up they said they had no money in the tills to pay my deposit back.(yet one of the staff was counting what looked like thousands of pounds)i called back later that day and still no cash
.i don't have time to go back so i sent an e-mail asking if i could return the standby phone by post and they said no i must take it back to the store.anyone got any advice has i don't have time to to go back the the wakefield store and they will not let me return it by post.
before i left the store knowing that i would not have time to return i asked if i could return it to a diffrent branch of cpw and they said yes.when i phoned them up a few days later they said i can NOT return it to any other branch it must be the wakefield store thanks for any advice

ns19871987

hi call up second level complaints... go to CS of cpw... call 02088965000 and ask for customer services.. when you get thru say you ant 2nd tier complaints.. they will be able to sort this all out for you here.. be addament and say this is unacceptable that they can not provide you your rightful money.

they should be able to credit you some way.. good luck

moh1962

thank you for your reply,
i phoned them up
he didn't belive me about the staff counting a large a mount of cash. basally tough you have to take it back to carphonewarehouse