Need some advice - Vodafone

scott_allen

Hi Guys!

Am kinda new to this forum even though I joined a little while back, I was just wondering if I could have some advice regarding my phone and contract.

I have the nokia n97 mini with vodafone and the phone is awful, it keeps turning itself off, it never holds it charge and a whole list of other problems.

I have had one replacement handset and 4 replacement batteries but nothing is working yet they keep telling me that all I can do is send it off for repair until they decide to offer me a different phone which is normally after 3 replacements. I was just wondering if there is anything else I can do as being a student I need my phone to contact family etc and is such an inconvenience sending the phone off all the time for repairs when it never works!!

Cheers guys

Scott

Fortyfoot

Best to put your complaint in this thread -

http://forums.moneysavingexpert.com/showthread.html?t=295048&page=30

You may get help from their CS.

Fortyfoot

Vodafone

Hi scott_allen,

I’m sorry to hear that you are having problems with your Nokia N97 Mini.

If you would like to forward further details to – Web Relations Team – Vodafone UK we will be happy to take an in-depth look into the problems that you are having and provide a solution.

(When contacting, please quote the code WRT135 in the subject line, in the message body, please include a link to this thread and your user name. This will ensure that your message gets directly through to our team.)

I am certain that we can figure out what is causing the issues and help you further.

All the best,

Espi
Web Relations Team
Vodafone UK

elfen

Have this phone and have been having problems with it saying "Memory error" so I deleted all the Maps off there (Nokia/Ovi) and it works better now.

daggy

scott_allen wrote: »

Hi Guys!

Am kinda new to this forum even though I joined a little while back, I was just wondering if I could have some advice regarding my phone and contract.

I have the nokia n97 mini with vodafone and the phone is awful, it keeps turning itself off, it never holds it charge and a whole list of other problems.

I have had one replacement handset and 4 replacement batteries but nothing is working yet they keep telling me that all I can do is send it off for repair until they decide to offer me a different phone which is normally after 3 replacements. I was just wondering if there is anything else I can do as being a student I need my phone to contact family etc and is such an inconvenience sending the phone off all the time for repairs when it never works!!

Cheers guys

Scott

For one, you can ask them to refund you for the time your phone didn't work, as it's clearly a substantial amount of time, they are not providing you with the service they should.

I'm assuming you got the phone from voda and not a third party supplier?

The problems on this phone are well documented, so maybe if you push, they will replace it.