High Level Complaints - Carphone Warehouse

Greymarl

Hi there,

Following several years - yes, years :mad: of wranglings with CPW they finally admitted to having royally messed up my contract termination and subsequent default and late payment information on my credit files with Equifax. That was some time ago, but now I have discovered that they have added a default (despite having written to me admitting fault) to my Experian file recently.

Doe anyone know the name of who heads up the High Level Complaints team now, and if so, please could you PM me? It would be much appreciated.

Many thanks!

ETA - This may well be in the wrong place - apologies if it is....

Fortyfoot

Go for them through your MP and Ofcom

CPW

Fortyfoot

ns19871987

i got thru higher level/ second teir complaints.. via CS.. they normally escalate it and you get a phonecall within 48 hrs.. and i got my problem solved.. very happy

richard-

One of my family was called by carphone warehouse and offered some upgrade because their contract expired, they took it up and when the phone arrived, then decided the upgrade was not very good. Wrote back to CPW returning the phone saying they would not like to take the offer and continue on orginal contract. The phone line was disconnect the day before yesterday by Orange the provider. CPW unable to read? It took 24 hours to be reconnected.