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o2 Incorrectly advertising Mobile Broadband package

I have just called o2 to upgrade my broadband dongle 3GB package @ £15 p/m to the 10GB one with unltd wi-fi as it is advertised on their website. However they are now saying they only offer 1GB or 3GB even though it is advertised on the website. If i click 'buy now' online it takes me to a page that only offers 1GB or 3GB packages but surely if the previous page is old information it should still have to be honoured? Any advice before they remove it is greatly appreciated please!!

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    You need to ask on one of the consumer boards really but from memory contracts are formed when the seller offers to sell and accepts a payment from the buyer.

    Here they are not accepting any payment so there is no breach of anything very much - it's just an error on their website no more no less.
  • tiggerjj
    tiggerjj Posts: 259 Forumite
    Mortgage-free Glee!
    From working a shop it sounds to me like false advertising. If something is advertised falsely on a shop floor the shop has two options once they are imformed of this, remove all said products from sale or honour the advertising.

    Not sure if this applies here though
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Q. I have seen a CD player on sale in a shop that I want to buy. However, when I tried to buy it the manager told me it was the wrong price. Can I make the shop sell it to me at the displayed price?
    A. No. You cannot make a trader sell anything to you if they don't want to. In civil law when goods are displayed in a shop, a catalogue or an advertisement, this is called an 'invitation to treat'. This means that it is an invitation for the consumer to make an offer to the shop to buy the goods, and it is up to the shop whether or not they want to accept that offer. However the shop might have committed a criminal offence. This is because the Consumer Protection Act 1987 says that traders must not display misleading prices. You could report this to Trading Standards who may investigate the matter, however if this was a 'one-off' genuine mistake they would be unlikely to take any action.
    http://www.telford.gov.uk/Advice+benefits/Trading+standards/Trading+Standards+FAQs.htm
    (Nothing significant about source other than it is the first gov.uk one which came up in my search)
  • phatspider
    phatspider Posts: 249 Forumite
    nosskibird wrote: »
    I have just called o2 to upgrade my broadband dongle 3GB package @ £15 p/m to the 10GB one with unltd wi-fi as it is advertised on their website. However they are now saying they only offer 1GB or 3GB even though it is advertised on the website. If i click 'buy now' online it takes me to a page that only offers 1GB or 3GB packages but surely if the previous page is old information it should still have to be honoured? Any advice before they remove it is greatly appreciated please!!

    Out of interest where on the site is this advertised - i coudln't see it
  • Jemma-T
    Jemma-T Posts: 1,546 Forumite
    You are free to leave and go to another company.
This discussion has been closed.
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