This furniture company are no softies

27col

I couldn't agree with you more phill99. If the op is so concerned then perhaps they should have accompanied their mother to buy the sofa. The health of the buyer is absolutely no concern of the sales person. How could he possibly know what your mother was capable of doing. Its about time that people took responsibility for their own actions and choices.

thistledome

I feel bad for your Mum, I know what it's like to be unable to do things that other people take for granted, but I don't think She's got a legal case either. Sorry.

Have you thought of going to Consumer Direct and asking what they think? They helped my Mum when She had a dispute with a local furniture shop and she eventually got her money back with their help - but in Her case the furniture was not of merchantable quality. I fear they will tell you the same as the posters on here, but it wouldn't cost anything to try them.

As a last resort has she thought about asking XZS or whoever to make her some foam-filled cushions as replacements? She would have to pay for them, but at least She wouldn't have to worry about plumping them up.

27col

thistledome wrote: »

As a last resort has she thought about asking XZS or whoever to make her some foam-filled cushions as replacements? She would have to pay for them, but at least She wouldn't have to worry about plumping them up.

This is quite a good idea, enquire at a local upholsterers. Perhaps they can modify the cushions so as to be a bit firmer and thus not require "plumping up". Obviously she would have to pay, but it's got to be better than complaining about something for the next few years. Just a thought!

wallbash

I like this forum we try to give you good advice , when the information posted is not favourable, someone comes up with a working solution. :j

I would forget XZS , we all ?? now think its not their problem .
You you need to remove stuffing from pillows/seats and re-stuff with something which will keep its shape .

enquire at a local upholsterers.

Makes a lot of sense.

dander

If she liked the style enough to buy it, it does sound as though adapting it to be more functional for her would be an ideal solution.

I recently had all new foam cushions cut for my sofa - mine averaged out at about £50 each for top quality foam that will last far longer than anything you can get in one of these bulk buy furniture stores - however mine needed a lot of cutting and shaping with lumbar supports etc, so for a standard flat style seat cushion I think it would be a lot cheaper than that. Mine came from a local foam and mattress specialist. They refilled the cushion covers and disposed of the old filling - completely hassle free.