This furniture company are no softies

mradcliffe

My mother recently bought a couch from a well know furniture company, for the sake of this story lets call them XZS. She paid almost £1000 for a 2 seater and a 3 seater couch. She looked at it twice and did all the things you are supposed to do, before she made the purchase. 4 weeks later the couch arrived and very soon, after only a couple of sittings, she hated it. The problem is that when you sit on the couch, due to the design the seat cushions, they become very uneven and untidy looking, apparently this is the style. My mother who is very house proud and to be be honest a bit neurotic, did not like this look. After reading the after-sales literature for the maintenance of the cushions she learnt that in order to keep the couch looking at its best you need to 'plump' the cushions back into shape. According to the instructions from XZS this is done by picking the cushions up and shaking them back into shape.


Now, this is the problem she is faced with, my mother is 71 years old, she has a number of medical condition that means that she is incapable of following the 'plumping' procedure as defined by XZS. My mother, although did not state to the sales person she had any medical conditions at the time of purchase, she did exhibit clear signs that she was not well by having to sit down from just walking around the showroom. Signs that the Sales person clearly saw.


My mother has now wrote 2 letters to XZS explaining that she cannot maintain the couch and she would like her money back. XZS, have unequivocally said NO. My mother, in her desperation has told XZS that they can keep the deposit she paid in cash, £210 as long as they rip up the credit agreement and come and collect the couch. XZS said NO.


I personally think that XZS at the time of purchase should have mentioned what was involved to keep the couch looking at its best so my mother could have made a fully informed decision. It is my opinion that the couch was mis-sold to my mother and XZS should hold their hand up and admit some quilt in this issue. They should then accept my mother more than generous offer and come and collect the couch, ripping up the credit agreement in the process.


It seems that the only move my mother has left is to take XZS to court to fight for her money. This is potentially throwing good money after bad...What do you think?

wallbash

This is going to sound harsh , I don't think your Mother is going to happy .
The sofa your mother has purchased are not damaged or deficient.
Its not up to the salesman to ask about any Medical conditions , he is a sofa seller not a doctor.

Really it comes down to your mother does not like her sofa.

A second hand sofa ( which the company would have to sell it as ) is worth a
lot less . Keeping the deposit , comes no where near it.

Sorry to write this but you did ask.

OddjobKIA

Im sorry but the above popst says it all......and nicely

Inactive

mradcliffe wrote: »

My mother recently bought a couch from a well know furniture company, for the sake of this story lets call them XZS. She paid almost £1000 for a 2 seater and a 3 seater couch. She looked at it twice and did all the things you are supposed to do, before she made the purchase.

Would that be like sitting on it?

To make sure that it suited her needs..

foxwales

I am sorry but your mum was not miss-sold the sofa and to argue your reasons in court would be futile. You would come out worse off.

[Deleted User]

Hi,

another sorry, sorry, perhaps your mum could sell it while it is still newish, then pay off whatever is still owing.

Good luck.

rustybucket

£1000 is a lot of money, but when it comes to buying a 2 sofas, it's not a lot compared to some shops that sell sofas. Another one who says I don't think there is a chance they will back down to your request

mradcliffe

Inactive wrote: »

Would that be like sitting on it?

To make sure that it suited her needs..

If someone has a cold, you don't always notice until they sneeze.

From 1 sitting the problems were not evident, but the sales person would have know of this issue.

The cushions weigh 14 pound or approximately 7 bags of sugar. I think most people would struggle never mind my old mother.

Matt

phill99

But it isn't as though they have suddenly put weights in the cushions. They were the same ones seen in the shops. And yyou brought it based on what was seen in the store. No one was trying to pull the wool over your eyes.

Unfortunately your mum purchased the wrong suite and has to live with it.

mradcliffe

Who is that organised that at the point of purchase is considering the maintenance and upkeep procedure.

Surely a friendly piece of intelligent, caring customer care would have avoided all this and still got the sale, just a more suitable couch.

Matt

phill99

But the sales assistant is exactly that. Not an occupational therapist or other medical professional. When you buy food from Tesco, the person at the deli counter doesn't start asking you if the product you are buying is suitable for you. She doesn't atart asking you if you are on a low salt diet or you have a nut alergy. It up to the purchaser to make appropriate informed choices, not blame the supermarket if they buy the wrong thing.

I can't help thinking that this is another example of the blame culture that we are now living in. Your Mother evidently wants to blame someone else for her bad choices.