E2save / CPW O2 contract cancellation

suniil

Sorry if repetitive!

My O2 contract with carphonewarehouse is in 11th month. I've received a nice letter requesting me to give a call for upgrade. But i've decided to cancel the contract, but impossible to get the call to cancellation department. It keeps disconnecting though not sure they are doing it deliberately :mad:

Can i call O2 directly and cancel the contract? if not any free number to call cancellation department

many thanks
sunil

Testee

I was under the impression that you cancelled your contract with O2? I've not had an O2 contract but it works this way with Vodafone, Orange and T-mobile.

PinkPig

Testee wrote:

I was under the impression that you cancelled your contract with O2? I've not had an O2 contract but it works this way with Vodafone, Orange and T-mobile.

It may well be that for people billed through CPW (they do this for many people instead of through the network), you also have to cancel through them.

In any case, rather than bothering with potentially expensive phone calls, just send a written request to cancel (Dear Sir, I wish to cancel my contract, Yours Faithfully, Mr. X) with any details you think they might need (ie. account number) to them, keeping a copy of the letter.

suniil

i guess that's easiest way, otherwise no proof. many thanks

PinkPig wrote:

In any case, rather than bothering with potentially expensive phone calls, just send a written request to cancel

rrwfotr

Make sure you send the letter recorded.

Chuffy

If CPW billing, I emailed them and got this response:

Thank you for your e-mail regarding disconnecting your account received on the 25th June 2006. I appreciate your patience in awaiting a reply.

I am sorry to hear that you wish to end your contract with Vodafone and The Carphone Warehouse. To start the disconnection process, please call the Customer Loyalty Team on 020 8896 5491 and our Advisors will be happy to assist you.

Our offices are open:

Monday - Friday: 8.00am - 8.00pm

Saturday: 9.00am - 6.00pm

Sunday & Bank Holidays: 10.00am - 5.00pm

Once you have spoken to our Loyalty Team they will issue you with a Disconnection Request number (DRN). When you have obtained your DRN you will be required to provide 30 days written notice as per the terms and conditions of your contract.

I would like to take this opportunity to thank you for your valued custom since joining us. If the Carphone Warehouse can be of any service in the future please do not hesitate to contact us or visit our website www.carphonewarehouse.com.

If you need any more help, please reply back to [EMAIL="vodafonecs@cpw.co.uk"]vodafonecs@cpw.co.uk[/EMAIL] or call our Customer Service Team on 0870 111 7400.

Regards

Matt Fawcett

Correspondence Department



They give you a number and a specific address - the number means it is not a dodgy disconnection by someone pretending to be you.



The loyalty team have more power to offer you a better deal, but be aware of possible problems with the Distance Selling Regulations and upgrades.

suniil

oh dear! that saved my lot of energy. Also this is very good info, which i've not seen anywhere