Advice needed please

LilacLouisa

debitcardmayhem

here is the report from the Malware programme

Malwarebytes' Anti-Malware 1.44
Database version: 3808
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

01/03/2010 10:09:34
mbam-log-2010-03-01 (10-09-34).txt

Scan type: Full Scan (C:\|)
Objects scanned: 219221
Time elapsed: 51 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It seems that this programme worked well last night, a useful programme to have to hand!

LilacLouisa

macman wrote: »

Test your speed on this site and post the results.
.

Download is 1.31 mb/ps

Upload is 0.34 mb/s

Ping 58MS

LilacLouisa

Thank you all for your replies, they are much appreciated. I have to go out soon, but will it be ok to use my pc for the usual stuff now do you think? (bank, ebay, online shopping, e mail, pogo etc)

LilacLouisa

Have just gone to remove McAfee and it says it is still working and that the pc is protected, so not sure what has gone wrong there! Er...what is the best way to remove this programme please? I think I will have to get some tuition to teach me to do more than just switch on and go to my usual sites

Thank you all so much :A

debitcardmayhem

LilacLouisa wrote: »

Have just gone to remove McAfee and it says it is still working and that the pc is protected, so not sure what has gone wrong there! Er...what is the best way to remove this programme please? I think I will have to get some tuition to teach me to do more than just switch on and go to my usual sites

Thank you all so much :A

Hi Lilaclou this removal can be done follow this to uninstall mcafee following this link

sam.wright_2

go to add/remove programs and remove it from there.

maxtweenie

sam.wright wrote: »

go to add/remove programs and remove it from there.

....and then run the previously posted online removal link as it's more than certain add & remove programs won't get all of it off your laptop.

busenbust

Louisa, take a look here also for some security recommendations

LilacLouisa

Thanks everyone, you have all been so kind and helpful. I am now deciding which is the best programme to choose. The Avast programme which I downloaded in a panic t'other night has been telling me it has upgraded (or something similar) everyday bless it, so that is good for someone as dippy as me!

Cheers folks :beer:

macman

You need to use the McAfee removal tool before you do anything else.