Shoes ruined in 4 weeks

view

and don't do what I did and throw a receipt away - from now on for any items that I purchase (clothing etc..) I'm definitely keeping all the receipts.

Am interested to see what small claims say - so if you go down this route, please do keep us posted!

Dr.Shoe_2

Yes, just stick to the purchase price of the shoes and of course the court fees etc. Do not be tempted to add a premium for distress, a competant judge would award this if he thought you deserved it.

Blacksheep1979

Did you buy them on a credit card? If so get in touch with them and say you will name them as joint defendants (they're jointly liable under s75 of the consumer credit act for purchases of £100 or more).

jd87

Blacksheep1979 wrote: »

Did you buy them on a credit card? If so get in touch with them and say you will name them as joint defendants (they're jointly liable under s75 of the consumer credit act for purchases of £100 or more).

I they were bought on a credit card then surely the OP should go straight down the section 75 route instead of the small claims?

sookipeaspud

Tell them stop Loafing around.

jgallcash

Were not bought on a credit card. Although they were actually £99 and not £100. Sorry for rounding up.

jgallcash

I'm going to call consumer direct and try to gather any info on the particular area of SOGA I should state.

Does anyone have any suggestions before I do so?

Thanks all

welshmoneylover

I'd have no hesitation in going to the Small Claims court. £100 for a pair of shoes worn 4 times is taking the pess a bit.

Good luck and let us know how you get on.

neilmcl

jgallcash wrote: »

I'm going to call consumer direct and try to gather any info on the particular area of SOGA I should state.

Does anyone have any suggestions before I do so?

Thanks all

This is likely what they'll tell you http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

jgallcash

Consumer direct agree but have advised to show willing by disputing Offices claim in writing and giving them a reasonable time to respond. The lady advised that this would stand in my favour should I go to small claims court in that I exhausted the option available and using small claims as a last resort.

I'm not going to let these people take the mick and will happily fight this all the way.

She suggested that i try to seek an independant evaluation of the shoes by a local cobbler if at all possible to confirm that it is not a wear and tear issue. (i'm not sure how easy this part will be - any comments/suggestions?)