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Vodafone cooling off period

Allan87
Allan87 Posts: 465 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
Is it just 7 days as per the distance selling act or is it 14? The last contract I cancelled back in December had "14 day change of mind" wrote on the cancellation note for me to send back with my mobile dongle however this time I'm being told as I sent a cancellation email on day 7 I'd be subject to the early disconnection fee.

Comments

  • Jon_01
    Jon_01 Posts: 5,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Distance selling regs give you 7 days. Some companies give you longer. You'd have to check the T&C's either on their website or a copy if they sent you one...
  • DarkConvict
    DarkConvict Posts: 6,338 Forumite
    1,000 Posts Combo Breaker
    Items brought on the web, is 7 days from date of delivery.

    Item brought in store, there is no legal cooling off period. Only store policy. Some stores have no returns policy for change of mind.

    Only if you have no signal, faulty phone etc could you wiggle it.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
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