debenhams wont refund !

ems01

hey , im wondering if anyone can help me .
i bought a julian mcdonald dress on fri from debinhams and had a 10% discount due to a rip in the seam. i was told that it is now non refundable due to the discount, i assumed that meant if i changed my mind and wanted to take it back.
after wearing it last night all but a few of the embelishments around the neck have come off:( .
i just rang debenhams and they told me that i cant return it due to the discount :mad:.....but surely this is a faulty garment and regardless of the discount should be refunded. it is a different fault to the one i obtained a discount for so i dont see why it matters ???
the dress is now unwearable as the neckline is the main feature of it ... i didnt pay £50 to wear something once !!
so are they wrong ,, can i insist on a refund ???
thanks in advance , em

bryanb

I think as they sold you a "faulty" dress with discount you would have problems saying that the dress is "faulty" Unless of course the defect was specified on the receipt.

ems01

no its not specified , but u can see on the inside seam where i have repaired it from the original . if you could see the state on the dress you would see that no one would pay for it in its condition now, discount or not .

Equaliser123

If it is a separate defect that wasn't pointed out at the time of sale, you are entitled to reject it.

savemoney

I agree with post 4.

custardy

Equaliser123 wrote: »

If it is a separate defect that wasn't pointed out at the time of sale, you are entitled to reject it.

depends,if it had a faulty label that didnt state the fault then the OP will struggle

bryanb

Equaliser123 wrote: »

If it is a separate defect that wasn't pointed out at the time of sale, you are entitled to reject it.

I agree.......but.

ems01

well just spoke to the manager after the supervisor was totally rude to me, and he said their policy is not to refund even if a different fault later occurs ! i wasn't told that when i bought it. so even if their was a tag stating the fault it doesn't matter , i wouldn't get my money bk anyway. Im so dissapointed all that money for nothing

MissSunshine

write a nice letter to both debenhams customer service and julian mcdonald simply explaining what has happened. might not get you any further but worth a go

bryanb

ems01 wrote: »

well just spoke to the manager after the supervisor was totally rude to me, and he said their policy is not to refund even if a different fault later occurs ! i wasn't told that when i bought it. so even if their was a tag stating the fault it doesn't matter , i wouldn't get my money bk anyway. Im so dissapointed all that money for nothing

Sorry but post says you were told it was non refundable-without saying anything about further defects or any other circumstances.
If you feel Debenhams are wrong, Trading standards are the best bet.

Nessynoo

If you have no luck getting a refund, can you get crafty and repair the embelishments?

If not, a seamstress may be able to do it for a few pounds. It will be worth it if you really love the dress.