BT Broadband. Charging me £25.00 to leave

Browntoa

ofcom say its legit , covers BT's costs for recovering the broadband part of your line if you are not migrating to another LLU supplier

macman

mrsJeckyl wrote: »

Just received the same charge myself. I have changed from BT (mainly because they couldn't seem to merge my broadband account and phone account). I have just been on the phone to them and when I said that virgin dealt with it all, they said I need to speak to virgin and if they requested the mac code I can get my money back! Had "discussion" with man on the phone about how they can justify a cancellation charge.

Are you moving to Virgin Media (cable) or Virgin National (ADSL)? If the former, then your ADSL service is not being migrated by a MAC , it is being ceased entirely, as you are switching to cable.. Therefore the BT charge is valid.
If Virgin National, it's still on ADSL.

mrsJeckyl

Thanks Macman and Browntoa. We moved to Virgin Media last month and I received the final bill from BT today. I was just surprised they could do a charge like that without any warning.

flossy_splodge

macman wrote: »

Your exchange has no LLU providers, but that means that you should still be able to get your service from any other non-LLU provider, not just BT-since the service is still coming over the same BT network.
Which other non-LLU providers turned you down?
7 miles from the exchange is certainly going to put you at the outer fringe of broadband availability.

I went to one of those web sites where you put in your post code and it tells you who is offering BB in that location.
I tried about 6 before giving up, then decided to try BT one last time.
Still had to push them, had an engineer out and spent ages in 'discussion' with a 'manager' before they removed their digit and 'found' that actually they could get me BB!
About 200 yards down the street some people have got Tiscali but they can't do it at my address so they tell me. Even tho I was on Lineone dial up for years!!

mrJ_5

flossy_splodge wrote: »

... Tiscali but they can't do it at my address so they tell me. Even tho I was on Lineone dial up for years!!

Dial-up is not the same as broadband - dial-up is like making a telephone call, so the distance from the exchange doesn't matter, whereas with broadband the distance matters

macman

flossy_splodge wrote: »

I went to one of those web sites where you put in your post code and it tells you who is offering BB in that location.
I tried about 6 before giving up, then decided to try BT one last time.
Still had to push them, had an engineer out and spent ages in 'discussion' with a 'manager' before they removed their digit and 'found' that actually they could get me BB!
About 200 yards down the street some people have got Tiscali but they can't do it at my address so they tell me. Even tho I was on Lineone dial up for years!!

You are not using the checkers properly if you put in your postcode only. You need to put in your phone number. The postcode checkers are based on area and only give an approximation.
As mrJ says, dial up availability is irrelevant to broadband.

flossy_splodge

mrJ wrote: »

Dial-up is not the same as broadband - dial-up is like making a telephone call, so the distance from the exchange doesn't matter, whereas with broadband the distance matters

Er, yes, I do realise that. I was referring to loyalty here.

flossy_splodge

macman wrote: »

You are not using the checkers properly if you put in your postcode only. You need to put in your phone number. The postcode checkers are based on area and only give an approximation.
As mrJ says, dial up availability is irrelevant to broadband.

Yes I did put in phone number, was not being exact in my previous statement.