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Virgin media causing me problems AHHHHHHHHHHHHH!
baxgttdi
Posts: 388 Forumite
After being with Virgin for my home broadband services for something in the region of 8 years, I moved home in December. I obviously alerted them to this which wasn't a problem.
Once moved in I was given a date that my broadband wuld be active and was told that because of the move I would be starting a new 12 month contract. However, I had always been part of their 30 day rolling contract which is why I was signed up to the service in the first place. The customer services rep went away and came back telling me that I could stay on this deal but a £50 cancelation fee would apply if I decided to leave. I told them I didn't think this was particularly fair on a 30 day contract but if that's what it took then so be it.
Fast forward to today and I've rang to gain a MAC code to leave only to be told I'm on a 12 month contract!!. I explained the prior arrangement that had been agreed only to be told it didn't exist and that I had never had the conversation. Obviously I'm furious. I requested a call from a manager and my details were taken, whether I get a call is a different matter. Can anyone give me some advice on my best action and where I stand please? I literally only stayed with and signed up with Virgin originally because of said 30 day contract and explicitly said i was not willing to go onto a 12 month contract with them on the phone. likewise I've never signed anything to agree to that. Thanks, sorry for the rant
Once moved in I was given a date that my broadband wuld be active and was told that because of the move I would be starting a new 12 month contract. However, I had always been part of their 30 day rolling contract which is why I was signed up to the service in the first place. The customer services rep went away and came back telling me that I could stay on this deal but a £50 cancelation fee would apply if I decided to leave. I told them I didn't think this was particularly fair on a 30 day contract but if that's what it took then so be it.
Fast forward to today and I've rang to gain a MAC code to leave only to be told I'm on a 12 month contract!!. I explained the prior arrangement that had been agreed only to be told it didn't exist and that I had never had the conversation. Obviously I'm furious. I requested a call from a manager and my details were taken, whether I get a call is a different matter. Can anyone give me some advice on my best action and where I stand please? I literally only stayed with and signed up with Virgin originally because of said 30 day contract and explicitly said i was not willing to go onto a 12 month contract with them on the phone. likewise I've never signed anything to agree to that. Thanks, sorry for the rant
LBM 2 - 27.05.09. Debt was £33224 + 1100:eek: OD.
Car - was - [STRIKE]20867[/STRIKE] - now - Gone! :T Zopa - was [STRIKE]6800[/STRIKE] -now - Gone loan - was [STRIKE]1687 [/STRIKE]- now Gone! :T Student Loan - was [STRIKE]1850 [/STRIKE] - now gone!! - Barclay Card was -[STRIKE] £2000[/STRIKE] now - Gone OD - was 1100 - now - 900 :mad:
Total - £0 :rotfl: + OD = 100% paid!!!
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Comments
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It is crap thats why i want our family to ove to a better provider, my post is a few posts below yours0
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