PAYG Phone not used for a while, now says subscription problem

Fran

We have an old mobile, PAYG on TMobile but it hasn't been used for a few months; it has charged up ok but it has said "subscription problem" and won't receive calls (from landline it said it couldn't connect it) and it won't receive a text. What do we need to do? Thanks.

Edinburghlass_2

What kind of phone is it Fran, is it unlocked that you could try another simcard in it?

Fran

It's a Sagem MW3020.

If it's not been used does it get locked? It doesn't say it is, but would it?

cattie

Not sure if it's the same thing but when a friend gave me her old phone & sim card on Vodafone payg, it hadn't been used for a while & had to be re- registered with vodafone as they had 'disconnected it' as it hadn't been used for over 6 months.

Edinburghlass_2

Sagem can't be unlocked just by code then, I was hoping it was a Nokia.

You would need to get in touch with Tmobile to re-register the sim I think

Fran

Thanks for the replies, I phoned TMobile and it gets disconnected after non use, they mentioned that they have an offer on their website - £2 for a TMobile PAYG sim card, so have ordered one. Definitely the cheapest way out of this one, a new number but that's not important.